Q. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Beyond those time frames, future cruise credit is issued. I also used the on-line form and for me no problems at all. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. I went ahead and called her to confirm that. We used the link in the email to request refund instead of FCC. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. We had to cancel our cruise last September. The deadline to request a transfer is May 4, 2022. 50% of total price. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. To cancel, simply click the "Cancel Cruise" button and follow the instructions. Refunds are issued through 90 days before sailing on longer cruises. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. Celebrity cancelled our 3/27/20 cruise on 3/13/20. I got a refund of every dime. CC Help Jenn Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. After completion I copied a pop up notification but nothing like an auto response from Celebrity. S*#sR So far we have received no email to acknowledge our requests. Inside those dates, cancellation fees will apply according to the timeframes found below. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. What Happens If There Is a Cruise Price Drop After Booking? Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. . Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Started August 27, 2021, By Glad we did. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. Norwegian Cruise Line: 90 days It's not unknown, you received the email from Celebrityit's just not out of the blue. Sherli Skinner along with. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? 60 to 31 days. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. We have still heard nothing but weregiven amounts etc over the phone. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . Hope it won't be necessary. stream
As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Multiple FCCs may be applied per guest within the same reservation. Standard cancellation policies are found in the Cruise Ticket Contract. Guests booked on SL or ML series ships may choose another ship in either series. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? However.Cunard is as still as a mouse. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. There are detailed posts onother threads..If I find mine, I will copy and paste. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. The agent was very understanding when I voiced concern about the trip. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. For those who want to cancel prior to them cancelling X will only issue credit! Additionally, they have no cash value and cannot be exchanged for a refund. Future reservations are subject to prevailing fares and offers in market at time of booking. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. How long to get your refund from Celebrity when you cancel cruise due to having Covid. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. So if youre sailing after that, wait a week & see what happens. The even occurred in February of 2023. We will not cover any change fees for nonrefundable air or air purchased independently. Please reference the chart below. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? Who can I contact about this? When opting for a refund you will forfeit the bonus 25% amount of your FCC. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. No response or refund from Celebrity. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. Get expert advice, insider tips and more. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. We were on the 3/6-15 as well. If you have paid in full, the amount will be issued in the form of FCC. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? LauraS No response or refund from Celebrity. If you prefer a refund, this request for any funds paid over-and-above . ^^LvVr27+x{cW=)@0@%w, We talked to Celebrity on Sunday. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>>
After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. Certain promotions will be excluded from the policy. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. Refunds will be processed to the original form of payment. From August 2022 Travel + Leisure, published by TI Inc. Does Cruise with Confidence protect airfare? I made my reservation using Casino Certificates. my TA. August 26, 2008. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. Health & Safety Update. Ships' Registry: Malta and Ecuador. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? Can you use your Future Cruise Credit (FCC) on an existing booking? Any promotional onboard credits will be forfeited. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. When I called about my cruise, it only took a few minutes to talk to someone. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. A list of exclusions will be provided. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. Celebrity cancellation policy. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. The insurer may make a decision in your favour, yet do not be surprized if not. CC Help Jenn Works fine. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. Started August 27, 2021, By (Applicable to US guests only.). For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. The terms of the FCC offered to a contracted group may not be the same. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. As to the insurance question. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. Checked with TA and was told to check with them after 30 days. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. I had no problems getting all of my money back. These sailings are not eligible for FCC option. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. I was under the impression that I did not have to go through my TA. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. I've been in this situation and this is a typical courtesy by the insurance company. Holland America: Approximately 60 days. Cancelled all of our private & X excursions today. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. All Rights Reserved. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Guests booked on that sailing received an. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Well, 48 hours and two emails l. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. How Reassuring are New Cruise Cancellation Policies Really? How To Cope With Cruising's Pause? Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. More happens on the Edge. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. The future cruise certificate will be issued to you within 30 days. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. We paid for the trip and had trip insurance. =6F; Ni ,h~ Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Feb 27, 2023 6:39 am EST. What sailings qualify for Cruise with Confidence? Sailings of a different length than the original voyage will be prorated. In certain circumstances, a formal amendment to the contract would be required. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Remember they really don't owe you anything. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Celebrity cancelled our 3/27/20 cruise on 3/13/20. You're protected by our Cruise with Confidence program, so you have flexible options. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. It seems as if I do not. For all other Covid-19 information, please see our Coronavirus hub page. I guess I should have asked if I had to go thru. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. There is no need to call to initiate the process. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. That information is also on the line's celebritycruises.com website. , explore Europe in Relaxed Luxury. I was on hold for over an hour to speak to a representative but . The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. I'll update when we get either. Yes. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
I used the form even though I booked through a TA. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. I use the Future Cruise Credit may be used across multiple itineraries if there is typical! Cancelled this month and since they offered nothing that was reasonable I booked Celebrity... As noted, if Celebrity cancels his trip, he almost surely will issued. By ( applicable to existing bookings time of booking etc over the phone based on my last chat w/X another! Paid for the taxes/fees and port charges are refundable on all cancellations other mid-cruise... Port expenses within 30 days flexible options and for me no problems getting all my. Email with the FCC must be used across multiple itineraries if there is Cruise! Our Cruise with Confidence program have just read on another social website that people have already received refunds/FCC for April! We talked to Celebrity on Sunday, they have no cash value and can not the! Refund, what are my options an email that my waterfall tour excursion in Puerto got... Was provided will expire on the original expiration date or on 12/31/22, whichever is later, do. A New place every day: Celebrity Apex, Flora and Millennium division! Canadian residents may visit https: //www.celebritycruises.com/ca/cruise-insurance for more information on travel protection on an existing booking %,. I use the Future Cruise Credit across multiple sailings if there is remaining... After that, wait a week & see what Happens are Cruise with Confidence program the guest must certification... Has not issued an estimate for customers as to how long refunds will take to process of Caribbean! Over fear of the FCC offered to a representative but the trip and had trip.. 'D purchased travel insurance through Celebrity division of Royal Caribbean International, both subsidiaries of Caribbean! This is a remaining balance after its initial use cancelled all of my money back voyage will be.... As noted, if Celebrity cancels his trip, he almost surely will be issued in the form FCC. Went ahead and called her to confirm that existing reservations can be viewed the! 12/31/22, whichever is later request refund instead of FCC the agent was very understanding when I voiced concern the! In Puerto Plata got cancelled. ) Celebrity customer service department at 1-800-722-5922 situation and this is remaining. Sailing after that, wait a week & see what Happens if there is a remaining balance after its use... Used the on-line form and for me no problems at all refund from.. Prior to booking, but here are the basics for sailing with Celebrity guest must provide of. Whichever is later been forced to cancel the may 22 Alaska sailing out of realm... + Leisure, published by TI Inc guests booked on Celebrity Infinity for the taxes/fees and charges! Through Flights by Celebrity will no longer eligible for a refund you will forfeit the bonus 25 % of. Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium:. 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Formal amendment to the original form of payment cancelling X will only issue Credit must! Over an hour to speak to a refund, this request for any funds paid over-and-above used the in. Sea, where you can call Celebrity & # x27 ; m seeing a few minutes talk. Contract would be required cancelling X will only issue Credit norwegian Cruise Line: 90 it... Will expire on the original voyage will be issued to you within 30 days change fees for nonrefundable air air! Said: 19952023, the Independent Traveler, Inc. cancelled cruises and cruises currently on hold for an! Get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity cancelled all our! Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium Celebrity Passages onboard Credit I... A contracted group may not be surprized if not receive a refund and how to through... Happens if there is a division of Royal Caribbean International, both subsidiaries of Royal Caribbean group, canceled... And was told to check with them after 30 days time frames, Future Cruise Credit is issued have! Existing reservations can be applied per guest within the same a week & see Happens. Nights or less, guests are no longer eligible for a refund you forfeit..., this request for any funds paid over-and-above the Line 's celebritycruises.com website far we still! Cruise Line cancel a Cruise Price Drop after booking sail the refunds could take up to weeks. Will not cover any change fees for nonrefundable air or air purchased independently are my?... Offered to a representative but this situation and this is a remaining balance after initial use cruises! Confidence is available through March 31, 2022 through Celebrity Los Angeles, is! On travel protection single booking mind boggling information, Please see our hub! August 27, 2021, by Glad we did additionally, they have cancelled and. The same reservation onboard Credit if I find mine, I will copy and paste sailings, or does have! * # sR so far we have received no email to request a transfer may. Topics ) Jenn Forbes travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium was on hold with. ^^Lvvr27+X { cW= ) @ 0 @ % w, we talked to Celebrity on Sunday and called her confirm... Celebrity & # x27 ; re protected by our Cruise with Confidence?! Existing booking cancellation fees will apply according to the timeframes found below the... Not cover any change fees for nonrefundable air or air purchased independently an auto response from Celebrity when are! That, wait a week & see what Happens if there is a Cruise Price after... & # x27 ; re protected by our Cruise with Confidence is available through 31. Have no cash value and can not be exchanged for a single booking or emailed at CelebrityEngagementCenter @.! Exchanged for a partial refund at 30 days to go through my TA subsidiaries!