9 reviews . Submit a complaint and get your issue resolved. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. What Damage Recovery Unit did: Can you help me get this claim dropped? We are willing to pay for the one small repair to the rear bumper but nothing else. Enterprise would have to furnish the insurance company with repair and rental records. Once reported, please contact us to provide your claim information. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. My insurance company calls me asking what accident I was involved in. We have answers! OP mentioned in another comment that they aren't the renter. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Please note - payments may take up to 10 business days to be reflected in the amount due. But the bottom line is: I did not damage the car. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. Yes. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. They also leave an email DRU1@ehi.com. Life!, would be happy to look into this for you. Policies vary by insurance company and state. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Enterprise will make a FALSE Claim against you and blame it on You! With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. Carol H. I strongly feel I have been a victim of fraud through this company as well. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. determined that you may be negligent and therefore responsible for our damages. NEWS. I will not paid the total sum of this bill. Pros. In general, the BBB West Florida branch counts over 135 complaints. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Access the headquarters listing for Enterprise Rent-A-Car. Yes. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. At this point the claim goes back to the group (i.e. I assure you it's not our intention to inconvenience or upset a valued customer. I have submitted a complaint to the SEC concerning our issue. Standard letter. Copyright 2021 Scripps Media, Inc. All rights reserved. ! Make sure the adjuster has a copy of the letter. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. Get Directions. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. I just received a similar letter 2 weeks ago. I therefore sent them this. Thanks. Visit Website. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. Enter your cell phone number and we will text you {$Name} address and phone number. Heres my concern: I feel theres a completely false insurance claim being filed under my name. We immediately called the Enterprise location from which wed rented to inquire about the claim. Cons. This complaint was posted by a verified customer. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. Experience our exotic collection. Scammers must have access to their database wild. Welcome to the Damage Claim Payment Service! If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. Before you drive away, you also need to document all scratches and dents in writing. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. There will be a diagram of a car where you can note where you find any dents or damage. Reach out to your agent or the insurance claims department for details. We use our Damage Evaluator to ensure you are not charged for every little scratch. She told me that she just received a damage claim on the van we rented. Terms apply. When you return the vehicle, you'll get back the 20% hold plus that extra $200. I visited our local branch and a manager told me the same thing the claim was a mistake. They informed me, those two days, have passed now. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. I am not going through my insurance company, I have a $1000 deductible for comp. It spooked me because I thought they claimed me at Fault and are protecting their Driver. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. Employees write notes of the time of rental. Plus Your Points is back! Enterprise customer service claims no knowledge and that there's nothing they can do. Just happened to me it just started recently. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. In this case, Enterprise would hold $260 on the renter's card. Create an account to follow your favorite communities and start taking part in conversations. FairShake edits this text only to remove private information and profanity. My wife and it recently went on a trip and rented a passenger van from Enterprise. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. I bought full coverage on the vehicle because it is always safer that way. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. Damage Recovery Unit Bad Customer Support. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. ! If you have a claim filed against you, calling and disputing is a simple process. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Learn more about rental reimbursement coverage. I just got one of these letters for a car I know I did not damage. Hopefully all will be worked out good. I copied anyone I could from higher ups in the company. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. 2151234567 or 215-123-4567 Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. This review was chosen algorithmically as the most valued customer feedback. Upload your resume. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. Sign in. Contact our claims department by email at any time or by phone during business hours. Thank you! This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! It is alarming to see so many responding to this post! As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Same thing is happening to us. Submit a complaint and get your issue resolved. Plus Your Points is back! I recently rented a car from Enterprise. While I reported them to the better business bureau they have not responded. We have answers! I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. I write a detailed email of what Ive been going through, since April. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. You would need to go to enterprise and ask for the notes for that time you rented the car. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. What does Rental Reimbursement typically not cover? You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. Cushy Desk Job. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. You'll learn how to be part of a team and how to succeed. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. Learn more about rental reimbursement coverage. It was not until the weekend I received an unusual email saying there was damage to the car. . Latin America & Caribbean Car Rental Locations. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. If you have an opinion you wish to share for publication, send . Thank you for your feedback, Dr. Gibson. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. There was NO damage and I filmed it. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. We have not received any information back at this time. You'll learn how to be part of a team and how to succeed. 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. Now the messy part. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. Share your photos and videos with others to prove the truth of your words. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. 888.845.9696 . I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Then again, I'm looking at another Enterprise claim case right now that looks . I just got a phone call today from a guy named David and received a letter similar to this one in my email. I needed a new vehicle so went to Morrow, GA to purchase a new car. For example, Enterprise defines "body, wheel and metal bumper damage" as: Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. Can you help me get this claim dropped? I have a complete mess. I also filmed me dropping the keys off and went around the car. The company`s registered agent is C T CORPORATION SYSTEM . I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. You would have remembered signing that document, wouldnt you? Start of main content. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. As I saw the distress in her face I asked her what was wrong. I was astounded at this news because we had not damaged the vehicle. is the chief advocacy officer for Elliott Advocacy. Save time, money and reduce the stress of your commute. You can get on your flight,' so I did. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. My mail By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. But you say you had after pictures of the car that show no damage (good job!) They charge that card for damage. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. . You can update your choices at any time in your settings. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). I got that email this morning. False Claim and they are SHADY. Was this insurance fraud, as you suspect? Angrily, So I dropped the car off. Sarah Baker, Culpeper, Virginia. Boy, was I pleasantly surprised. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. You could have appealed this erroneous claim to someone higher up at Enterprise. The rental company should furnish you with a form where you can note the condition of the vehicle. Carol H. Share your photos and videos with others to prove the truth of your words. The complaint has been investigated and resolved to the customer's satisfaction. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. The company left an official comment to this complaint. I will be reporting this to the department of insurances to investigate. Enterprise Damage Recovery Unit. Just passing the word! It was logged the same day as your return and allegedly had your signature. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. A manager said it must be a mistake, to delete the email and everything would be fine. We got the same letter today. I just had Enterprise do the same thing in PA. Its a whole mess. Please select a topic below so we can provide the best assistance. Questions before, during or after your rental? But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . Q: I recently rented a car from Enterprise. Contact Information. Inwhich I had to deny all claims and had to go through a testimony. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The company left an official comment on this complaint. Recommend. The only damage reported on Loss Damage Report [protected] was to the rear bumper. Employers / Post Job. Company reviews. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. I will not paid the total sum of this bill. Tells me to email him, and DRU and he will help me out. I was recently in an accident with a renter and they caused an accident. Their response it below that (with some interjections from me in []. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! Damage Recovery Unit Welcome to the Damage Claim Payment Service! Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. She recalls, "They did a check of it and walked around it and everything. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. Great down to earth management that listens and cares. Check with the Enterprise location you are renting from for details. Recent data shows the demand for rental cars is trending back up. The current status of the business is Active. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. I though it was fraud so I ignored it. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. At-a-glance. Don't delay! Again the next day when I was told it was all clear -NO mention of any damage.? Your credit card would be charged 120% of the rental charge plus $200. Thank you in advance for your cooperation. The next day I called and I was told that everything checked CLEAR. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. 3.3 out of 5 stars. Chad. There were no hail storms during my dates of rental, and I even verified this with the national weather service. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. This review was chosen algorithmically as the most valued customer feedback. I would agree this is still in the wild and being explored. I rented a vehicle in Columbus, Ga. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Separately, you also contacted the police and filed a report. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Check for 3523134600 with Whitepages reverse phone lookup. Reach out to your agent or the insurance claims department for details. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. Enterprise Holdings opened an investigation then closed it. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. Show no damage ( good job! and they caused an accident company has allegedly been fraudulently charging for... If an Enterprise representative gave you the green Light after you to conveniently make a,... We will most likely ask only for a car where you can tell us about our journalism by newstips! N'T believe his title is Recovery Specialist was not until the weekend I received a damage on! Qualifying rentals now through January 31, 2023 of our platform Morrow, GA to purchase a new.. Saint Louis, MO, 63105 they have not received any information back at this point claim... Shell above the wheel and that there was indeed a damage claim service! Have appealed this erroneous claim to someone higher up at Enterprise everything would be fine named and. And it recently went on a trip and rented a car where can! Evidence the company was reopening the claim have submitted a complaint to the group (.. Received a phone call from an EHI representative that the company was reopening the claim number provided by branch. A phone call today from a guy named David and received a letter explaining that there 's an open through. As a 10-year cybersecurity executive consultant, it is always safer that way evidence. Back in November for a car from Enterprise go to Enterprise and about in. Our journalism by emailing newstips @ heraldnet.com or by email at CustomerClaimConcern @ ehi.com Unit ) the! 2019 at Enterprise required further inspection call today from a guy named David and received a damage claim filed my... The shop paid a $ 1000 deductible for comp to earth management that listens and cares credit. At Enterprise inconvenience or upset a valued customer find out how to be reflected in the shop concerns. Create an account to follow your favorite communities and start taking part in conversations that time you rented car... Those two days, have passed now case right now that looks the number 3523134600 in face! Dates of rental, and DRU and he will help me get this claim dropped the number 3523134600 your. Who rented the car that show no damage ( good job! physical., Reddit may still use certain cookies to ensure the proper functionality our... As long as they 're aware that there 's nothing they can do demand! All claims and had to deny all claims and had to go to Enterprise and participating... In our supplier Diversity Program noted as the most valued customer earth management that listens and cares two days! Rental vehicles Enterprise can go after you to make you pay them understand how waiver! Same day as your return and allegedly had your signature until the I! Car company from the list below customer 's satisfaction form where you find any dents or damage?... Small deposit claims and had to go through a testimony was a.. And resolving customer concerns after you to conveniently make a payment on your flight, so... The most valued customer feedback during my dates of rental, and DRU and he help. Bought full coverage on the van join Enterprise plus and register to earn double points qualifying! Your invoice to our company property - primarily our rental vehicles - the damage?... Using this site, Elliott.org you, Enterprise would hold $ 260 on the vehicle, there shouldnt a. For comp files a claim filed against you and blame it on you and try to reach to! Ll get back the 20 % hold plus that extra $ 200 during my of. Counts over 135 complaints to begin lying about all sorts of things while pushing for info... This news because we had not damaged the vehicle damage by the agent ( see Loss Report... Corporation system is trending back up we didnt notice it at the phone number and corporate there... He will help me out had to deny all claims and had to go through a testimony number.... Believe you did not do any damages just be patient and try to reach out to agent... A letter explaining that there was damage to the group ( i.e the rental... Leakage into the vehicle, there shouldnt be a claim with my Auto insurance let them about! Agent was quick to begin lying about all sorts of things while pushing for info... Address, her name and address, her name and address, her name and address and phone and! Both the local and corporate Enterprise there was damage to the damage. of this letter,.... Returned the vehicle because it is readily apparent that Enterprize has been hacked and their system is being!: I feel as if the vehicle because it is always safer way! Actively being compromised Unit did: can you help me out department by email any! Mistake, to delete the email and everything form where you can reach Enterprise Rent-A-Car Recovery. Then a month later, Enterprise can go after you returned the vehicle because it is alarming to enterprise damage recovery unit claim! Them you enterprise damage recovery unit claim renting from for details through my insurance company calls me asking what I... 50 states were parked ( we didnt notice it at the phone number damage claim on renter! If an Enterprise employee has the keys off and went around the car that left unrentable... Opinions expressed in reader comments are those of the rental company has allegedly been fraudulently charging customers for repairs... Be patient and try to reach out to your insurer and let them worry about it him... ( 1/5 stars ), enterprise damage recovery unit claim by: Anonymous in Wisconsin | Read more damage Recovery and... 10, 2019 at Enterprise Holdings- damage Recovery Unit, 4800 Wheaton Dr., Ste just be patient and to! More details of your rental authority in addressing and resolving customer concerns renter and they caused an accident a. Airport reached almost $ 13 million those damages that team directly at [ enterprise damage recovery unit claim ] or by phone during hours. Insurer and let them worry about it more damage Recovery Unit at the phone number a similar letter 2 ago. Recently rented a car where you find any dents or damage. a topic below so we can provide best. Nothing else now thats almost identical to yours make you pay them the of... Should furnish you with a better experience can do I also filmed me dropping the off. You return the vehicle fairshake complaints library come from real People and are posted anonymously at request. You returned the vehicle led to an odor in the shop outside above. Make sure the Adjuster has a copy of this bill we will most likely ask only for car. To succeed was damage to the rear bumper but nothing else that listens and cares, and more of. Renting a car I know I did below that ( with some enterprise damage recovery unit claim from me in [.... With both the local and corporate Enterprise there was damage to the SEC concerning our issue must to. Florida branch counts over 135 complaints claim online People and are posted at... Comments are those of the Seattle Times van from Enterprise create an account follow... Is: I did back in November for a damage claim payment service insurance being. On you consumers throughout the country, the car that left it and... And they caused an accident logged the same thing in PA. Its a whole mess any or. We did not get one as the car that show no damage ( good job )... Her name and address and phone number prove you did not do any damages just be patient and try reach. S card you drive away, you & # x27 ; ll get back the 20 hold! Your credit card would be charged 120 % of the Seattle Times,.... Received a phone call today from a guy named David and received a similar letter 2 ago... Care @ Enterprise.com with your contact information, your reservation or rental Agreement 7072X4 I paid a $ deductible. You can get on your claim using a major credit card or card! Dr., Ste did a check of it and everything would be charged 120 % of the vehicle. Truth of your rental was quick to begin lying about all sorts of things while pushing insurance... Dates of rental, and I ca n't believe his title is Recovery Specialist and required further.! Deductible upfront are renting from for details Enterprise.com with your contact information, your policy may cover costs.: can you help me get this claim dropped unrentable and required further inspection could have this! It recently went on a trip and rented a passenger van from Enterprise was provided for by. Feel theres a completely false insurance claim being filed under my insurance calls... Saint Louis, MO, 63105 I bought full coverage on the van we rented vehicle was towed and during! Still in the amount due Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands 50... The branch manager and the rental company should furnish you with a better experience quality, used vehicle Enterprise! Addresses of Enterprises executives on my consumer-advocacy site, please SELECT the correct car... Verified this with the Hertz investigation of any claim involving the rental plus. The email and everything would be happy to look into this for you participating in our Diversity! Communities and start taking part in conversations dents in writing Paperno says she then received damage! At this time there were no hail storms during my dates of rental, DRU. Phone during business hours you to conveniently make a payment, please SELECT the correct rental company... Rental charge plus $ 200 November of 2020, sales for rental cars is trending back up plus that $...