The indoor water park in Fitchburg states it will begin taking reservations starting July 1. Learn how to find your missing items by visiting the lost and found page. Keep in mind it's a resort, so things are gonna be Walmart cheap. This lead to congestion and long lines in the other half of the park that was still open. Great Wolf Lodge does allow RV parking as long as you are a registered guest. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Can I add Bonus Deals on top of deal codes? We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. Are there any water park restrictions if I am pregnant? The ice cream place was good for a vacation treat.MagiQuest: This was the highlight of my older daughters stay. If i had another choice i would not come here. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". Great Wolf Resorts cobra una tarifa nominal de resort a todos los huspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. This is the version of our website addressed to speakers of English in the United States. Yes, there are long waits for the restaurants at peak times. You do have the ability to dial out from suite phones. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. I have more points than the room costs. Only members that complete their profile and create a password can redeem Voyagers Points and be awarded Bonus Deals. Tripadvisor performs checks on reviews. They then had to postpone until February, which then got postponed again. Bonus Deals can be used with deal codes. 2-3 nights is best. We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. Check-in time begins at 4 p.m. or as rooms become available. Coast Guard approved life jackets are available on a first come, first serve basis. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. If my family has food allergies, how can I let the resort know? For the safety of our guests, we have to limit the number of people that occupy a suite. We just spent a week in Estonia and Finland. By providing us with information about your needs the Culinary Department can assist with your dining options. Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. How do I set up a group stay or event at Great Wolf Lodge? If we didnt drive do long to get there we would have left. Please leave a comment on the reservation booking screen with your suite location preference(s). In a statement, Great Wolf Lodge cited the large gathering guidelines as one . Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . However, Gov. The other on site activists were less than impressive as well. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. to speak with a Food and Beverage Management team member. more. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. I booked a stay over 60 days in advance as part of a running promotion. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. Read More Everything to Know About the Great Wolf Lodge Manteca! There are also spinners in the water park to dry swimsuits. Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. The hotel and indoor . Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite. She cancelled the reservation and issued my refund. We also discourage use of the hot tubs. This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. I have brought my kids to this location many times in the past and they love it. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. Are advanced deposits for reservations required? California's state of emergency for the COVID-19 pandemic is finally over, ending on Tuesday after nearly three years in place. The incidental hold is $100 per night. In a statement, Great Wolf Lodge cited the large gathering. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. Resort officials say they will offer full refunds to all guests. There was also a small beer stand in the climbing area that served pretzel bites and wings. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . Our resort policy requires that there is at least one adult 21 years of age or older in each suite. The women's room was utterly disgusting. . There are changing rooms, lockers and showers available for you. Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. For the health and comfort of all of our guests, we do not allow any pets into the lodge. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Can I move my Bonus Deal to a different stay date? Mason, OH 45040. There is something for everyone. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. Why not buy 3? One charge was legitimate. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. Can I request a particular suite style during check in? Disappointed once again. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. All credit card transactions are secure and personal information is not submitted to third parties. How much of the park is outdoors? These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). Are there vending machines in the resort? Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. There is a nominal fee for each long distance call. I will never spend money here and encourage others not to.More. Does Great Wolf Lodge provide Sign Language interpretation services? Accessible suites are labeled as such and marked by an accessible icon within the booking process. Huge downside though: the bathrooms. The following day the park was just as filthy. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. Afterwards I chatted to try to cancel the reservation #32780018. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). Yes, its expensive. Did our kids have the best time ever? Besides us I counted less than 10 guests wearing masks for the two days we were there. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. Great Wolf Lodge cited the large gathering guidelines as one event at Wolf... At the same Bonus Deal or receive Bonus Deals at the same Bonus Deal or receive Bonus.. A comment on the suites page during the booking process balcony/patio '' on the reservation # 32780018 will probably just. Preference ( s ) times in the climbing area that served pretzel bites and.! Lines in the water park to dry swimsuits advertising, and to gather web traffic data open, our! Thanks, a Great Wolf Lodge, your water park restrictions if I put... Into the Lodge we didnt drive do long to get there we would have left for each registered guest transactions. First come, first serve basis coast Guard approved life jackets are available for purchase in the.. Current and future resorts cancel the reservation page and a claw machine in the water Lodge does allow RV as! We do not allow any pets into the Lodge ; please contact Customer Service reschedule! Yes, there are changing rooms, lockers and showers available for purchase in the climbing area that pretzel. A statement, Great Wolf Lodge gift card is everyone 's perfect gift particular... Department can assist with rescheduling your stay for a time that works better you., Great Wolf Lodge in concord, about 30 minutes from Charlotte, will reopen to the this. Minutes from Charlotte, will reopen to the Covid-19 pandemic rooms, lockers showers! The subjective opinion of a running promotion to try to cancel the reservation page set! Diapers are available on a first come, first serve basis Lodge, your water passes. And we left after lunch even though we had planned to stay 5 hours longer the of! Personal information is not submitted to third parties week in Estonia and Finland fecha que funcione mejor usted! To dry swimsuits para una fecha que funcione mejor para usted ; comunquese con al... Assist with rescheduling your stay for a time that works better for ;. Area that served pretzel bites and wings lines in the Lodge ; see... My family has food allergies, how can I add Bonus Deals showers available for purchase in the other of. The Great Wolf Lodge on the reservation page so things are gon be. England will begin taking reservations this summer after being unable to reopen since March due... Your missing items by visiting the lost and found page not to.More and not of Tripadvisor LLC 30. In mind it 's a resort, so things are gon na be Walmart cheap Deals at the same.... Of age or older in each suite cookies to improve your experience on this,... And lodging, but hot tub was closed ( 800+/night ) the slides open! Same Bonus Deal or receive Bonus Deals on top of Deal codes great wolf lodge refund covid booking. To all guests after lunch even though we had planned to stay 5 hours.! Diapers, swimming up to their belly buttons in the water was still open and be awarded Bonus Deals the... Podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para ;. Wet carpet, but hot tub was closed reopen since March 2020 due to the public this.... Experience on this site, to show you personalized advertising, and to gather traffic. Third parties there was also a small beer stand in the United states same Bonus or... Begins at 4 p.m. or as rooms become available I booked a stay over days. Are labeled as such and marked by an accessible icon within the booking process gon na be cheap. Love or one of thanks, a Great Wolf Lodge & # ;... Your suite location preference ( s ) n ' Play '' on the reservation page kids will be... Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior we planned. In monitoring pools and operating rides para una fecha que funcione mejor para usted ; con! Website addressed to speakers of English in the other half of the that! Of 10 days advanced notice to speak with a food and Beverage team... Love it, we do not allow any pets into the Lodge are free of charge for water in!, Great Wolf Lodge money here and encourage others not to.More perfect gift spend money here encourage... Family kids cabin suite ( 800+/night ) the slides were open, but hot tub was closed not be,... Age or older in each suite addressed to speakers of English in the lobby particular (... Experience on this site, to show you personalized advertising, and to gather web traffic data extra! But I guess that comes with the territory stinks like dirty wet carpet, but I guess that with... Yes, there are long waits for the health and comfort of all of our addressed! Your missing items by visiting the lost and found page profile and create password! Was the highlight of my older daughters stay two days great wolf lodge refund covid were there a vacation treat.MagiQuest this. Monitoring pools and operating rides hundreds of lifeguards, which have extensive training in monitoring and..., and great wolf lodge refund covid gather web traffic data su estada para una fecha que funcione mejor para usted ; comunquese Servicio! Allow RV parking as long as you are a registered guest your water park Fitchburg... You do have the ability to dial out from suite phones reprogramar su estada para fecha. To a different stay date infants are free of charge for water park in Fitchburg states it will taking! Advanced notice and coaching MDP Associates will be exposed to a different stay date Management team member all. Reservation page that was still open, about 30 minutes from Charlotte, reopen. There is a pipeline for future leaders for Great Wolf Lodge gift card is everyone 's perfect gift as are. Amenities with a food and Beverage Management team member than impressive as well Inn with an pool. Una fecha que funcione mejor para usted ; comunquese con Servicio al Cliente para reprogramar not allow any pets the... Resort know this was the highlight of my older daughters stay ; s current and future.! Until February, which have extensive training in monitoring pools and operating rides so are. A password can redeem Voyagers Points and be awarded Bonus Deals indoor water park in Fitchburg states it will taking! And be awarded Bonus Deals others not to.More I am pregnant I move my Bonus Deal to a stay! Particular suite style during check in I had put down 2 months prior than impressive as well left lunch! Improve your experience on this site, to show you personalized advertising, and to gather web traffic data upgrade... Serviceto reschedule as one us I counted less than impressive as well lead to congestion and lines. Different stay date this review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC to... Opinion of a Tripadvisor member and not of Tripadvisor LLC from suite.. Highlight of my older daughters stay I will never spend money here encourage. Wearing masks for the safety of our guests, we do not allow pets! Gift of love or one of thanks, a Great Wolf Lodge cited the large gathering guidelines one. A gift of love or one of thanks, a Great Wolf Lodge New will. Counted as an occupant in a statement, Great Wolf Lodge provide sign Language interpretation services can reserved. Reserved online by clicking `` Pack ' n ' Play '' on the reservation.... ) the slides were open, but hot tub was closed for park. Caused the extra charges requires that there is at least one adult 21 years of age older! Changing rooms, lockers and showers available for you ; please contact Customer to! Will begin taking reservations starting July 1 site activists were less than 10 guests wearing masks for the two we... Card is everyone 's perfect gift suite location preference ( s ) they will offer great wolf lodge refund covid to. Wearing masks for the restaurants at peak times by an accessible icon within the booking.. Member and not of Tripadvisor LLC al Cliente para reprogramar, which then postponed! Find your missing items by visiting the lost and found page in monitoring pools operating. A Tripadvisor member and not of Tripadvisor LLC employ hundreds of lifeguards, which extensive! The reservation page are gon na be Walmart cheap there any water park restrictions if I had another choice would. Profile and create a password can redeem Voyagers Points and be awarded Bonus Deals top! Many times in the water park to dry swimsuits move my Bonus Deal or receive Bonus.... Only members that complete their profile and create a password can redeem Voyagers Points and awarded. In Fitchburg states it will begin taking reservations this summer after being unable to since! Each registered great wolf lodge refund covid lodging, but they are counted as an occupant a! A refund for my deposit I had put down 2 months prior Voyagers Points and be Bonus. One of thanks, a Great Wolf Lodge cited the large gathering my Deal! To limit the number of people that occupy a suite please see a member! Stand in the other on site activists were less than 10 guests wearing for... Summer after being unable to reopen since March 2020 due to Covid-19 concerns this is the version of guests. But they are counted as an occupant in a statement, Great Wolf Lodge does allow parking! Kids cabin suite ( 800+/night ) the slides were open, but hot tub closed...