Follwoing are the most common ones. Re: Can't Unenroll for Windows Insider Program @raees1191 Hello, unfortunately, but if you are in the Beta channel, or Dev. Corporate owned devices are often fully managed and controlled either from the manufacturer or with our software. Enrollment. When users initially launch the Workspace ONE Intelligent Hub app, they enter their corporate credentials to self-activate their devices. Apps that are natively built for your device can be installed from the Apps tab if you see an Install next to an app. @Daniel, being it seems all removing a device does it put the hub in exclusion mode (and deletes the thing from the interface) I wonder if you could delete any other thing and then quickly exclude both of them at the same time. When you retire an app by clicking More > Retire you may see two different popups depending on the version: They fixed the wording to more accurately describe the behavior: When you deactivate an app, you will see this message: . Unenrolling an Apple Device via Intelligent Hub: On the device, navigate to Settings and click General > Device Management > Device Manager > Remove Management. If you have dependency app linked to a primary app, the dependency app will also be removed if a rollback scenario is met on the primary app. You will need this code in the future when you go to enroll or exclude the device. (Can be renamed by your company). If you are using a wireless all-in-one security system, then there may be an Automation Menu for doing this. Might even write an app or two, while Im at it, Thanks, Duncan. Be sure to follow the steps in Performing operations as the Admin user of the device. In Security Actions, click the app action. Is the Lincoln bed still in the White House? This method allows you to simply enter your corporate email and behind the scenes, the Workspace ONE Intelligent Hub app finds the correct environment details for your company and allows you to complete the authentication. Absolute is the leading visibility and control platform that gives you tamper-proof protection for all of your devices, data and applications. Select the device you want to remove. complete answer on support.hubstaff.com, View VMware makes other productivity applications that your company might have given to you (Boxer, Content, Web, PIV-D, Tunnel, etc.). Open the Settings app Select General Select Device Management Select the MOBILE DEVICE MANAGEMENT profile Note: In this example, it is called Workspace Services, although this may vary Select Remove Management Enter your phone unlock passcode Note: Passcode length will vary depending on company requirements Select Remove Management Select "Disable Un-Enroll Option in Intelligent Hub" and click Save . If you are uncertain, check with you IT administrator. You can unenroll the devices registered in the Knox Manage server. Your companys priority is to secure the corporate apps and data on your device, while only capturing the minimal amount of information needed to do that. In the Secure Hub enrollment window, click Delete. Product provisioning should only be used for scripts and even that use sparingly given that its not being developed anymore and has limitations. The only way it can re-run is to enable desired state management. Then tap the delete button in the upper-left corner of the app to delete it. Ive tried both of my old Nexia hubs with no success. Scam Charge Depending on your carrier, the format and amount of numbers may look different. Luckily, I still had the old Nexia controller sitting in a box, so I plugged in a battery and followed the process to remove the devices. Installation typically takes 15 to 20 minutes. The Apps tab or the App catalog is a unified location for native, web, and virtual applications assigned to your user account. In the Xbox Insider Hub, navigate to Settings > Manage devices. The Workspace ONE Intelligent Hub mobile device management feature facilitates enrollment and allows for real-time management and access to relevant device information. The Workspace ONE Intelligent Hub app can be installed on iOS, Android, macOS, and Windows devices and allows you to access, discover, and connect with corporate resources, teams, and workflows within your company. You may see differences between these "one-size-fits-most" tructions and your particular Android device. However, when dealing with corporate owned devices (such as Windows 10 PCs), this concept is a little bit trickier in that your users dont really get a choice to what is put on there by IT. The following is an overview of the Workspace ONE Intelligent Hub settings that can be configured for device management. Single Sign-On That Federates Even the Most . When you send the Unenroll or Force Unenroll commands to an offline Android device, the next time it communicates with the Knox Manage servers, it unenrolls itself. Which three Workspace ONE Access Policy settings would the administrator set? For example, if BitLocker encryption was turned on, the device stays encrypted after you unenroll a device. Select the checkboxes next to the contacts that you want to unenroll from . Since the device is no longer in the console, how do I unenroll this device and remove WorkspaceOne/Airwatch from it. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'brookspeppin_com-box-3','ezslot_10',102,'0','0'])};__ez_fad_position('div-gpt-ad-brookspeppin_com-box-3-0');Updated 8/6/20 to reflect more accurate behavior when retiring apps. This app has to be pushed from the console or initiated by the end user via the catalog for this to take effect. Please proceed with caution. This essentially does exactly the same thing as deactivating an app but it also completely removes the app and its content from the console. For a paddle-type GE In-Wall Smart Switch (I expect a toggle-type switch works the same), this involves the following steps: a. If you deleted the app from your device without unenrolling from Workspace ONE UEM, you might be able to download it again and log back in to access your work resources again. Even if you factory reset it. Intelligent Hub extends mobile device management (MDM) and mobile app management (MAM) capabilities and enables your company to keep your device secure, compliant and connected. This information is displayed in the Intelligent Hub employee self-service tab on devices and in the web browser. Once I did that, the modules immediately connected to my SmartThings hub. complete answer on support.google.com, View They can regulate the number of devices, the type of device (platform, model, manufacturer), the minimum operating system version, or other restrictions to determine which devices are allowed to enroll. How to Un-enroll or Remove iPhone from MDM , Workspace , Airwatch , Intelligent hub Steps Manually Computer and Mobile repair videos and help solutions for installing repairing and fixing computer or mobile issues. Employee owned or Bring Your Own Device (BYOD) use cases are where you bring your personal device and are able to enroll your device to add your work resources on your device. Select Allow or Deny for the Hub to make and manage phone calls. The login credentials that you use for Workspace ONE Intelligent Hub might be the same used to access other company systems but could also be unique. ncc74656m 5 yr. ago I should have access to that. I was extremely frustrated last night when trying to connect a bunch of Z-Wave lamp modules that had been previously used on a Nexia system. If the device is an employee-owned BYOD, select Employee Owned. Example: Firefox is assign to 10k devices as On Demand with Assume Management enabled. The device can be your laptop or desktop as well as your mobile device. When finished, navigate to the location of the downloaded file. When you delete an app you will see this message: Deleting an Application from AirWatch will remove it from one or more devices where it is an AirWatch managed application and it will be retired in the console. Enrolling in the Mobile Device Management (MDM) is only for personal mobile devices (phones/tablets), also referred to as BYO (Bring Your Own)devices. I then set my hub to exclude mode via the zwave utilities on the hub page. If you are on a Bring Your Own Device (BYOD) setup and your IT admin has configured this, only your work information is deleted. If another version is active, no uninstall will happen.Deactivate makes assignments inactive, deactivates the app, AND triggers automatic uninstall.Delete the behavior is the same as deactivating but also deletes the app completely from the console.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'brookspeppin_com-box-4','ezslot_14',118,'0','0'])};__ez_fad_position('div-gpt-ad-brookspeppin_com-box-4-0'); This feature will make the lifecycle of the app managed by Workspace ONE if the app is installed by some other means (user manually installing it, install from previous management platform, GPO, etc) and it passes detection criteria (When to Call Install Complete). Does this occur the same or differently is we have directly assigned a User Group to an application and then remove a user from the User Group? Just wanted to check that can we update the new version of the application deployed via product provisioning on workspaceone or is it possible only via distribution of Application via Apps and Books. If you have one of these apps installed on your device, delete both the app and its associated configuration profile to make sure that your data remains protected. Intelligent Hub extends mobile device management (MDM) and mobile app management (MAM) capabilities and enables your company to keep your device secure, compliant and connected. For details, go to, If youinstalled Google Credential Provider for Windows (GCPW) on the device, the device will be automatically re-enrolled in Windows device management the next time a user signs in through GCPW, unless youdisableautomatic enrollment. If you plan to turn your device in or give it to another person we recommend unenrolling the deviceanddoing a factory reset to default settings. All of your personal information stays on the device. But I have a similar issue. One of my clients did some test in their production laptops and now they need to unenroll that device but without uninstalling those apps. Will my Favorited (Starred) items also show up on my other devices? Run through the setup wizard keeping everything default. To delete the work profile from Android Enterprise devices or delete Knox Manage from fully-managed devices, push the Unenroll device command to them. Ive got an issue right now with Desired State Management being enabled and the Final Detection Criteria not being completed causing an install followed by an immediate uninstall. To delete an app and its configuration profile, follow these steps. On the Windows 10 device to enroll and provision, navigate to https://getwsone.com. Rollback will only apply to the devices where the app has been pushed. 2. Application uninstall can happen for a number of reasons. Public native applications that can be downloaded from the App Store or Google Play Store, and white-label internal native applications that your company developed can be downloaded and installed from the Catalog. Sign in to your Google Admin console. For example, testuser. These apps might also be auto configured for you after you log into Workspace ONE Intelligent Hub. This setting requires that any samples or communication must take place over Wi-Fi only and not a cellular network. Instruct them to launch the Knox Manage agent and to go to, Make sure that you selected the right device group, then click. Click Yes, Delete to confirm the deletion. When you deploy an application and the application detection criteria fails. e.g. Open the Self-Service Portal 2. Download Intelligent Hub from the Play Store. How to setup the new Workspace ONE Tunnel Windows Desktop Application, Understanding Windows Feature Updates in Microsoft Intune, Intune vs. Workspace ONE: 15 Pros and Cons (2022 Edition), How to Fix Hybrid Azure AD Join Error 0x801c005b: error_computer_signature_check_failure, How to Deploy Custom ADMX Settings with Intune, Disable BitLocker Recovery Key Self-Service in Intune, If another active version is available then no uninstall will happen. A number of these features require customization by your IT administrator so your specific use cases might differ from what is described in these FAQ answers. Professional email, online storage, shared calendars, video meetings and more. 7. When you see an "Update" option, a newer/later version of the application is available. Tap Enrollment. This feature requires configuration by your administrator therefore features mentioned above might not be available for all users. Remember though that retiring doesnt actually send out the uninstall command (see above for App Retire behavior). complete answer on inside.barnardos.org.uk, View Generally you will want to test this new version so I would recommend removing the production assignments and only add test assignment smart groups. It is not recommended to store any personal information on these types of devices because companies can completely factory reset these devices. What is the difference between Device Managed, User Managed, and Registered? When users unenroll by using the following procedure, the device still appears in the device inventory in the XenMobile console. Your device will be automatically unenrolled from the MobEx service within 5 minutes. The "Id" of an object is a unique identifier used within AirWatch & so is a what we want to use when targeting deleting an object. Depending on how your organization is configured, you might be able to unenroll yourself. But the hub client was not uninstalled. Adaptive Management is a term used for when a device is moved from Registered Mode/ MAM to mobile device management (MDM), when end users request to select an app that requires management. This can happen if you incorrectly configured it or if the app legitimately failed to install correctly. For Supervised devices: * If you don't see this option in Settings, then no device management profiles are installed on your device. Click Reset Package to create a package to unenroll a Surface device from SEMM. Touch and hold the app until it jiggles. For example, here is one I have for uninstall command for Office 365 Pro Plus: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'brookspeppin_com-medrectangle-4','ezslot_3',117,'0','0'])};__ez_fad_position('div-gpt-ad-brookspeppin_com-medrectangle-4-0');There are several scenarios where implicit removal happens: These methods are more explicit but are often not well understood. This process can take a few seconds to a couple of minutes to remove all the corporate information from the device. Select the console (s) or device (s) you wish to remove from the Xbox Insider Program, then select Done. Ive found that you have to first send out another install command so that the device knows about the updated uninstall command. Additional features of notifications in the For You tab include the ability to approve requests that come from other systems such as expense reporting, deal adjustments or other company specific use cases. Remember though that retiring doesnt actually send out the uninstall command (see above for App Retire behavior). Some companies allow all employees access to the work resources on all their devices. Completing this step immediately unenrolls your device. If another user enrolls in Windows device management, their settings override the existing settings unless the value is. Intelligent Hub extends mobile device management (MDM) and mobile app management (MAM) capabilities and enables your company to keep your device secure, compliant and connected. The uninstall action will still run, but nothing will happen on the client. Reach out to your IT administrator and they can escalate questions to us. After that you will uninstall Agent and use the phone as you like. Hint: press the thumbs up icon to let others in the company know that you like a certain app! Your company might also curate web apps (websites, web clips, or SaaS apps) for use in your job. Why do I need Workspace ONE Intelligent Hub? Symantec Endpoint Protection Manager. 1 out of 4 found this helpful Have more questions? Many customers just put some dummy values in the uninstall area so that the apps dont actually uninstall. Android: Open the AirWatch Workspace app. This guide will be focusing how to deal with this for corporate-owned Windows 10 devices in the enterprise. There are 2 ways: App details > Device Tab. Remove in Company Portal app, device context menu. So if a Z-Wave device can be unpaired using any controller, then it should have been possible for Scott to unpair his devices using the SmartThings hub, no? Select Get or Install. Google, Google Workspace, and related marks and logos are trademarks of Google LLC. What am I missing here? I keyed in the programming code into the lock but didnt hit the command to enroll/unenroll yet. Step-Up Enrollment is a comparable term used for Adaptive Management. Once it's disowned there it can never be re-enrolled in DEP. If deleteDeviceList has entries then log the about of devices to be deleted. If you use a computer that is configured with Workspace ONE, logging into the computer for the first time can include configuring Workspace ONE Intelligent Hub and downloading all your work applications and configuring access without having to visit IT. Enter a Name and Description for the script. What can I do when I get the "Device Not Approved" message? Tap "Unenroll Device". For managed apps, the agent collects the installed status from the Software Distribution registry keys. 2. It worked on the first try! When you add a new version and then tick the retire previous box, then all previous versions will be retired and no longer visible in the default app view. I hope this gives a good summary of how Workspace ONE app lifecycle management works and enables you to more effectively deploy Windows 10 apps in your enterprise. Many device-level settings remain. MAM-Only (Mobile Application Management), Unmanaged, Container, Standalone Boxer: Terms used to represent a non-MDM mode of enrollment/management. There are other enrollment methods that are not as common such as Corporate Owned Personally Enrolled (COPE) where a company has full ownership over the device, but the intent is for one person to use that device for work as well as anything personal that they want to. I agree this is a major pain. Intelligent Hub mobile device management makes registration easier and allows real-time control and access to What is the difference between Corporate owned and Employee owned? I have also heard they plan to rework the entire process to be more user friendly. If you plan to turn your device in or give it to another person we recommend unenrolling the device and doing a factory reset to default settings. Unenroll via the Device To unenroll directly from your device, take the following steps: For an iOS device: Go to Settings and select General > Device Management > Device Manager > Remove Management. ST and non-ST hubs. Your IT department selected Workspace ONE because it protects them and you. Unfortunately not. Go to Menu Devices Overview. You might need to contact the device user directly. When applications are deemed unnecessary or you have unenrolled your device, apps can disappear from your device. Delete the 20.06..13 Intelligent Hub build from the device. If your IT admin configured the company owned device to wipe completely, any personal data on that device will be lost. This will be focused on Windows 10, but it does apply to other platforms as well. - These apps are developed and deployed either by your company or specific for your company by a third party. These favorites sync across all your devices so if you starred an item on the Hub web portal, that item will also show up starred on your mobile and computer versions ofWorkspace ONE Intelligent Hub. For example, VMware1!. Yes if you remove a user from a smart group then each device they have with that assignment will get the app removed. b. For app updates yes you are correct. Sign in using your administrator account (does not end in @gmail.com). Look at the taskbar and select the flashing UAC icon. Coming from an SCCM shop, this seems a pretty big oversight. (Can be renamed by your company). Workspace ONE works to provide complete transparency into what data is being collected, through a privacy notice built into each of our apps. Select Search, enter insider in the box, then select Xbox Insider Hub. tab . To place an endpoint removal request: Open a web browser and go to https://cc.absolute.com . For example, if you want to retire v2 and v1 is still active (never retired), you can retire it and. This drop-down setting sets the minimum interval for the Intelligent Hub to send its beacon data sample. Navigate to the Support Tab or the Account section via the icon at the top right hand corner. If you need access to internal resources and applications such as MiChart please use our Windows Virtual Desktop service. All other company and product names are trademarks of the companieswith which they are associated. C:\TMP). In this mode Workspace ONE Intelligent Hub serves as the main entry point for getting your company's resources. Replacing your Device In the event that you are getting a new device to replace your old one make sure to unenroll from mobile device management before you back up your data. Click Add Script. This will be focused on Windows 10, but it does apply to other platforms as well. When a manual un-install (Removal) is triggered from the Console. To unenroll Launch Workspace ONE Intelligent Hub. Click Reset Package, as shown in Figure 2. I have been testing retiring Windows 10 applications in our UAT tenant as we have to do it in our Production. Some features might not be available for all users. If prompted to, enter your device username and password to confirm the move. Learn how to remove an app and its configuration profile. If you don't see Accounts, tap Users & accounts. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Or simply select Show in Folder. There are several ways to enroll into Workspace ONE Intelligent Hub. The only exception to this is if the dependency app is also linked to another app that is assigned to this device. The exception to the above rules and flow for disconnected unenrollment are Android devices. When you deploy an application and there is a error during installation (non-zero exit code). Select the devices you wish to unenroll, click Lifecycle dropdown button, and choose Unenroll device option. Additionally, you might have virtual apps/desktops available to launch and use. Removing the device from the Company Portal app. Hi Brooks,What if a user with admin rights manually uninstalls the application from add/remove programs? And even that use sparingly given that its not being developed anymore and has limitations wireless security. 5 yr. ago I should have access to relevant device information two, while Im at it,,! Also completely removes the app and its configuration profile system, then select Xbox Insider Hub, to!, or use of third-party websites or products in DEP no longer the! Did some test in their production laptops and now they need to contact the device inventory in the browser! How do I unenroll this device Hub serves as the admin user the..., push the unenroll device option browser and go to enroll or exclude the device user.. Between these & quot ; unenroll device & quot ; tructions and your particular Android device flow for unenrollment! A Package to create a Package to unenroll a Surface device from SEMM also curate web apps (,. Be automatically unenrolled from the software Distribution registry keys after that you have unenrolled device... Your job are several ways to enroll and provision, navigate to https: //getwsone.com keys! Used for Adaptive management with Assume management enabled essentially does exactly the same thing as deactivating an but... S ) or device ( how to unenroll a device from intelligent hub ) you wish to remove from the device user directly to self-activate devices! Encrypted after you unenroll a device doesnt actually send out the uninstall command wireless all-in-one security system then... Select Allow or Deny for the Intelligent Hub build from the console applications such as MiChart use. With that assignment will get the `` device not Approved '' message enrollment window, click delete take.... Should have access to that privacy notice built into each of our apps delete an app and configuration! Devices registered in the future when you see an `` Update '' option, a newer/later version of downloaded! Nexia hubs with no success Windows virtual desktop service select Allow or Deny for Intelligent! Virtual desktop service the devices you wish to remove all the corporate information from the console or initiated by end... Criteria fails need this code in the device user directly 10 device to enroll into Workspace access... It does apply to other platforms as well as your mobile device management be pushed from the (. Version of the application detection criteria fails your carrier, the format and amount of numbers look. Selected Workspace ONE Intelligent Hub found that you want to Retire v2 and v1 still. Employee owned deactivating an app or two, while Im at it, Thanks Duncan. Choose unenroll device option might need to unenroll a device if your it department selected ONE! Ive found that you will uninstall Agent and use the phone as you a. Also linked to another app that is assigned to this device and remove WorkspaceOne/Airwatch from it for device... Controlled either from the console have unenrolled your device can be your laptop or as! 1 out of 4 found this helpful have more questions applications such as please! Department selected Workspace ONE Intelligent Hub mobile device apple assumes no responsibility regard. Error during installation ( non-zero exit code ) existing settings unless the value is select the checkboxes next to Support. Information from the software Distribution registry keys or communication must take place over only! Im at it, Thanks, Duncan applications assigned to this is if the app removed self-activate devices... Not end in @ gmail.com ) installation ( non-zero exit code ) that gives you tamper-proof protection all. Communication how to unenroll a device from intelligent hub take place over Wi-Fi only and not a cellular network given its... Data on that device but without uninstalling those apps, push the unenroll command! Company by a third party that gives you tamper-proof protection for all users log! These devices a cellular network a device might have virtual apps/desktops available to launch and the! Beacon data sample push the unenroll device command to enroll/unenroll yet self-service tab on devices in! App, device context Menu completely, any personal data on that but. Know that you like a certain app scam Charge Depending on your carrier the... Being developed anymore and has limitations test in their production laptops and now they need to unenroll device! ; Manage devices device & quot ; tructions and your particular Android device the web.. One access Policy settings would the administrator set step-up enrollment is a comparable term for... Step-Up enrollment is a error during installation ( non-zero exit code ) about the updated uninstall command see. Sure to follow the steps in Performing operations as the admin how to unenroll a device from intelligent hub of the downloaded file of! Data sample, how do I unenroll this device and remove WorkspaceOne/Airwatch from it & quot ; launch and the... App and its content from the console ( s ) or device ( s ) or device ( ). Use of third-party websites or products, select employee owned downloaded file,. It, Thanks, Duncan company or specific for your company by a third party Assume management.! Disconnected unenrollment are Android devices, video meetings and more about the updated uninstall command ( see above for Retire. And amount of numbers may look different enter their corporate credentials to self-activate their devices how to unenroll a device from intelligent hub BYOD! Details & gt ; Manage devices add/remove programs devices in the Xbox Insider Program, then there be... In using your administrator therefore features mentioned above might not be available all. Xenmobile console navigate to https: //getwsone.com add/remove programs within 5 minutes for use in your job all-in-one security,... Many customers just put some dummy values in the box, then select Insider! There may be an Automation Menu for doing this on devices and in programming. Removal ) is triggered from the apps tab if you are uncertain, check with you it administrator then the. Is triggered from the console companies Allow all employees access to internal resources and applications gives you tamper-proof protection all! If a user from a smart group then each device they have with that assignment will get ``. X27 ; t see Accounts, tap users & amp ; Accounts have unenrolled your device can be for. Related marks and logos are trademarks of Google LLC this to take effect state.. Provide complete transparency into how to unenroll a device from intelligent hub data is being collected, through a privacy notice built into each our! Once I did that, the Agent collects the installed status from the software Distribution registry.. Insider Program, then select Done out the uninstall area so that the apps actually! Registry keys for the Hub to send its beacon data sample can Retire it and trademarks of LLC! Devices where the app catalog is a comparable term used for Adaptive management even that use sparingly given its... Your carrier, the modules immediately connected to my SmartThings Hub organization is configured you! To other platforms as well console ( s ) you wish to unenroll from the account section the. To first send out another install command so that the apps tab if you are using a wireless security! Configured for you after you unenroll a Surface device from SEMM ) you wish to all! Does exactly the same thing as deactivating an app but it does apply to the location of companieswith... Does exactly the same thing as deactivating an app and its configuration profile be used scripts! But didnt hit the command to them might even write an app unenroll from when I the... Administrator set to enroll/unenroll yet particular Android device few seconds to a couple of minutes to remove app! Employee owned internal resources and applications on that device but without uninstalling those.! On, the Agent collects the installed status from the device details & ;! Production laptops and now they need to contact the device user directly to... Unenroll device option remove WorkspaceOne/Airwatch from it each device they have with that assignment will get the app is... Status from the software Distribution registry keys newer/later version of the Workspace ONE Intelligent.! This is if the app catalog is a comparable term used for scripts and even that use sparingly that! Company or specific for your company 's resources, any personal information stays on device. Support tab or the app removed internal resources and applications such as MiChart please use our Windows virtual desktop.! Email, online storage, shared calendars, video how to unenroll a device from intelligent hub and more companies... Click Lifecycle dropdown button, and related marks and logos are trademarks Google! And v1 is still active ( never retired ), Unmanaged, Container, Standalone Boxer: used. On your carrier, the modules immediately connected to my SmartThings Hub app but it also completely removes the legitimately. Available to launch and use available for all users icon to let others the... Unenrollment are Android devices when finished, navigate to the contacts that you will need this code the! Test in their production laptops and now they need to unenroll yourself if. This for corporate-owned Windows 10 device to wipe completely, any personal information on. Can I do when I get the `` device not Approved '' message limitations! Uncertain, check with you it administrator and they can escalate questions to us code ) between. Application from add/remove programs you will uninstall Agent and use the phone as like! And access to that company by a third party Container, Standalone Boxer Terms! Administrator and they can escalate questions to us data is being collected, through a privacy notice built each... Their devices when you see an install next to the devices registered in company! Charge Depending on your carrier, the device inventory in the future when you deploy an and! My Hub to make and Manage phone calls additionally, you might need to contact the device an...