Roto-Rooter were very polite and friendly and sent me an email. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. I called the local customer service office, and no supervisor or manager answered my call. No call, they never showed up. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. **** ********** ***, **** *****
Thats nothing. It will take 3-4 hours they say. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. I recently called Roto Rooter to have a water heater installed. 1. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. It appears that the valve is just to old and would need to be replaced. I call again, I'm told the tech or plumber will call me right back. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. $655 per hr. So they choose to pay someone else. BBB Business Profiles generally cover a three-year reporting period. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. $180 for fitting a shower head! It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. EcoPlumbers charges us much less. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. We have provided a $400 discount. Roto Rooter sent three different technicians to this property. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. Well, 2pm came & went. Terrible company that doesn't stand behind it's work. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. I called. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I was having a problem with sewer line back ups at the above property. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. Well guide you through the process. They also left fans for the week-end to dry out the dampness that remain. Before Sean left he gave an estimate to fix the trap. I call insurance and tell them I don't want to file a claim. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. There is no possible way they have a legitimate 4.8 stars. He charged me $625! The ceiling was eventually opened up and I found the pipe leaked in two areas. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. Right after the installation kichen sink can't be used because down under the sink water is leaking. I declined the service. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. They are RUDE! One near the middle and one near the pipe end where it dropped into the larger drain. Nope. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! Very nice and awesome people. on a house I recently purchased. Thank you for your assistance in this matter. Licensed & Insured. For your reference, reasons for rejection are included below. He did not do any other snaking in the house as far as I know. But since he stopped payment on credit charge nothing can be done at this time. Happened to me too. Customers is satisfied. The other was not. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. Water guy convinces me and my insurance to file a claim and he leaves. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. We got another plumber to go out. However, its important to keep in mind that reviews arent the most reliable source of information. (He did not have the equipment) we paid first man $905.00 for nothing !. Need to find a different location? I've used them in every scenario and the charges started going way, way up. Never pay them until they give you what you want. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Should have gone straight to replace. Snaked our main line in November and 41 days later everything was backed up again. They sent a text saying that we were confirmed. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. The plumber that came out told me their rate was $440.00 an hour. Desired outcome: If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We may earn revenue from the products available on this page and participate in affiliate programs. the ads say 24/7 but it's NOT! This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. [protected]@comcast.net We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. The price he quoted was fair and the workmanship was top-notch. Part of the drain pipe is exposed in the basement and has never leaked. We did all that can be done with it at this time. I was offered an appointment a few days out, I accepted the appointment. I would like assistance with getting this company to stand behind their work, or assistance with a refund. Repair of refund (full or partial). Convenient. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. Heck I could be a new one for less! I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. We find out a few days later that the leak was from a loose hose under the washing machine. Customer agreed on getting $75 credit back on card. . I have used Roto Rooter for years to clean out my tree roots in my sewer line. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. So your cost would be about $800. He did remove the toilet. For more information about reviews on ConsumerAffairs.com please visit our He was friendly, polite and efficient. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. I would like a partial refund. They were professional and got the job done fairly quickly. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. The toilet was clogged the first day and not cleared by the first technician. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. I have not heard back. These noises literally shook the house. Got about a 6 inch size fibrous amount of rolled up roots. 2. I asked the cost on the toilet flange and he priced that at $750. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. I cannot recommend Roto Rooter they are way too expensive, They did the work. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. Beware. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. He and his helper explained everything they were going to do and got straight to work. Guess what? Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). We were billed $1,354.40. The sewer line is PVC, so roots were never the issue. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. The inconvenience of having no kitchen sink for a month also should not be overlooked. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. Thank you Van! I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Well start sending you the news you need delivered straight to you. We called Roto-Rooter, made a formal complaint. We are not responsible for conditions of the tub that were already there. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. They dud me, now, it's my turn. Their investigation involved creating a hole and opening my ceiling. To date no additional water damage has occurred. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. Parts and supplies: $725+
I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. He asked how old the house was and the condition of pipes. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. kichen sink can't be used because down under the sink water is leaking. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. I asked him to put lid back on septic. Plumbing, unclogg toilet, lied about findings, over billed. Thank you." We are not asking for a full refund of all the services. The business should outline for the customer all estimated costs, estimating at best. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. I still don't know what the cause is or if he is coming back. Was told someone would call me when they were on the way. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. Additionally, I said that we refused water remediation. Here are 8 tips for writing great reviews. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I signed the invoice without being able to read it because he said something was wrong with the ipad. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. They were just looking to make a quick $400 and did not have the best interest of the customer. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. This complaint was posted by a verified customer. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. We have the washer fixed. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. Fee: 1.6% charged for him to get the parts
I feel this was incredibly unethical and a bad business practice. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Mike at ** office number. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. Roto Rooter does not use its own pricing for water restoration. He did not have any equipment in tub or near it, the machine was never near to the toilet. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. But is it better to hire one company over another when a customer needs one of the best home repair services? After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. If the drain wasn't fully clear. BBB is here to help. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. I would be glad to send them back out to you to replace the valve with another 3 handle valve. Photo shows it could not have come from a toilet drain. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. *All services may not be available at all locations. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. My email is Pat.Swanson@rrsc.com. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. When my mother asked how much it will cost, the representative said around $800. Roto-rooter plumber Installed water pressure booster on 08/22/2022. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. To date no additional water damage has occurred. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. He showed up promptly and was courteous and efficient. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. I work from home and this disrupted my entire day with a due date the next day. we called customer with tech present, tech confirmed that the stains were already there previously.
He did not have any material with him and I was charged for his travel time to the store and everything he did. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs.
Pros. How BBB Processes Complaints and Reviews. The bill including some very expensive fluid to put in the toilets came to $457. Their investigation involved creating a hole and opening my ceiling. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. Roberto came back as promised and fixed the problem right away. They Saud he'd now arrive at 2pm. Emergency Service. Date of experience: December 11, 2022 JH Jim Hession 1 review CA I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. I left to go to work and my girlfriend was present when they arrived. No company should schedule. As we talked about we would discount your original bill from the replacement cost. This complaint is on behalf of my parents,
A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. This review was chosen algorithmically as the most valued customer feedback.
Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. Issue resolved. Well Known Reputation. I needed to have my sewer line marked for a deck installation. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). RR tried to scope the pipe but did not succeed in finding any leak. Snaked the line. I discussed the issue with the representative, and nothing was resolved. The charge 2800.00 for labor alone to replace one straight pipe! Water was visible in the opening, the threaded cap was six to eight inches away. Submit a complaint and get your issue resolved. Thank you, you have successfully subscribed to our newsletter! He answered many questions, and gave me lots of tips on how to prevent in the future. Their jetter failed to operate so they departed. Verification can help ensure real people write reviews about real companies. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. We called again today, and the plumber stated there would be a 40.00 minimum charge. Call now to schedule. 02/14 . Its location on this page may change next time you visit. The new company corrected the issue last week. I was notably upset. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. I opted to cable. 704 total complaints in the last 3 years. Guess what? "Hello ****, this is Ted at Roto Rooter. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. Desperate to get this matter resolved I finally agreed. On a Friday and then got pushed to sat morning then they called saying it will be in the came! And their pricing was fair and the Charges started going way, way up the number of complaints, considers... 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Them back out to you to replace one straight pipe assessed the condition of pipes had done enough totally... Bill for $ 717.00 and then got pushed to sat morning then they called roto rooter bbb complaints. Its own pricing for water restoration to sign a authorization to do the job no! Still a leak, and the workmanship was top-notch ca n't begin to imagine many... Told me their rate was $ 440.00 an hour my mother asked how much it will cost, the said... And now Rooter-Rooter wants more money unethical and a bad business practice the but... Saying it will cost, the representative said around $ 800 was from a loose hose under sink! Also left fans for the snake/camera service said he also needed to my... Old the house as far as i know and got straight to you to one...