Validate that the Subject element contains a NameId element. Another fix to this problem is removing the chrome extension and reinstalling it from this link. Has worked fine previously for these users, and works fine other other users in same M365 group. If you get a security alert when you try to access the online service, select the Allow option. Make sure that your computer's clock shows the correct time and is set to the correct time zone. Click on the Download PDF files instead of automatically opening them in Chrome button slider on the right to enable that setting. The issue went away. Same issue - posting here in hope that it hurries a fix Having same issue today for first time ever! This issue comes up sometimes because a slash was missing at the end.. Mac OS:From the desktop, choose Go > Utilities. Works fine in IE 11. Copyright 2023 Adobe. Proyectos de precio fijo You may receive a 'Refused to Connect' error when trying to access your account, especially when first logging in. Adobe Connect supports a myriad video sharing options. Hosts, presenters, and participants with enhanced rights can simultaneously share video from webcams connected to their computers. If the certificate is not available, seeAlert "The certificate issuer for this site is untrusted"for steps to install the certificate. After this the signing url should open in an iframe where the user can add signers etc. This works with identity providers such as Shibboleth. Clearing the browser cache means you must log into all accounts again. It is enabled by default. To enable video for all participants, click the menu button to the right of the webcam button, and choose Enable Webcam for Participants. If you still need help signing in, select the Chat icon on the lower right, and then select "Need help signing in?" . Search for ''Adobe Reader'' in the search bar and add it to Chrome. However, as important as this security software is, it is also problematic if it unjustly blocks pages or content and . In the Adobe Admin Console, validate the following: The error "another user is currently logged in" occurs when the attributes sent in the SAML assertion do not match the email address that was used to start the login process. Check the accuracy system clock against your time server with this command; the "Phase Offset" value should be a small fraction of a second: You can cause an immediate resynchronization the system clock with the Time Server with the following command: If the system clock is set correctly and you are still seeing the above error, you may must adjust the time-skew setting to increase the tolerance of the difference between clocks between the server and client. Mis bsquedas recientes. To this end, they filter network traffic and scan the system at regular intervals to automatically block malicious and conspicuous (potentially unsafe) pages or detect known malware. Fixzd is a participant in the Amazon Services LLC Associates Program. Navigate toCurrent User>Trusted Root Certificate Authorities>Certificates. We use cookies to ensure that we give you the best experience on our website. Make sure the slider at top is BLUE (to the right) to ALLOW SITES TO RUN FLASH. ", Creative Cloud signs you out or asks you to sign in repeatedly, Solve common two-step verification issues, Southeast Asia (Includes Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam) - English, - . If you continue to use this site we will assume that you are happy with it. When doing the remote session, we saw this in the dev log of Edge. Still have problems? Or, try activating without the proxy. Nothing Phone 2: Specifications & Features [Expected], The Nothing Phone 2: A Stunning Smartphone with Cutting-Edge Features, Seamless Connectivity with the Nothing Phone 2, Extended Battery Life: 5000 mAh Battery of the Nothing Phone 2, The expected price of the Nothing Phone 2, Learn how to change more cookie settings in Chrome, How to Know if Someone Phone Died on iMessage [Try THIS], How to Change team status stuck on away to Available? Validate that the correct certificate was provided. Adding some additional information on the error seen by one of the users of the API integration. How to initiate and manage video feed in Adobe Connect virtual meetings using the Video pod and webcam. Go to the next step. This is related to. Post questions and get answers from experts. Internet Explorer. Otherwise, choose one of the following options from the Help menu depending on your app: Help > Sign in. Right-clickGlobalSign Root CAand selectProperties. Solution 2: Check firewall settings. Set the time skew to 2 minutes with the following command, substituting the Identifier address accordingly: Set-ADFSRelyingPartyTrustTargetIdentifier'https://www.okta.com/saml2/service-provider/xxxxxxxxxxxxxxxxxxxx' NotBeforeSkew2. It is located in the Chrome Settings - Extensions. Select an Acrobat tool. Right-click the certificate andchooseGet Info. Refer to the following articles if your organization has set up SSO via any of these identity providers: After successfully configuring SSO within the Adobe Admin Console, ensure that you clicked Download Adobe Metadata fileand have saved the SAML XML Metadata file to your computer. Find out how to fix Adobe connection errors when signing in or activating Adobe applications. Try: Checking the connection Checking the proxy and the firewall . I simply "Removed" the extension from Chrome and didn't re-install. cannot open pdf document in chrome anymore! Also getting this error - Hopefully Adobe figures it out soon. Limited access error in Creative Cloud for desktop app, Alert "The certificate issuer for this site is untrusted", Creative Cloud signs you out or asks you to sign in repeatedly. \i started gettinig the same error message yesterday. You cannot overrule that: as you can see in the response to the GET request for the url you are showing, there is a response header x-frame-options: SAMEORIGIN.. If you're facing trouble accessing your Adobe account, wait for some time before trying to sign in. Tried to uninstall and re-install, but still not working! Video Pod in Adobe Connect allows Hosts and Presenters to share a webcam video feed with the participants to make the virtual sessions more engaging and useful. I'm not sure how that would help. How do I connect to Adobe Creative Cloud? If your firewall requires an executable, specifyPDApp.exe, located here: The Adobe sign-in (Creative Cloud) and activation (Creative Suite) processes require the GlobalSign Root CA certificate. If you have questions as to how to use the SAML XML Metadata file to configure your IdP, reach out to your IdP directly for instructions, which vary per IdP. Required fields are marked *. auth.services.adobe.com - desktop site instead of mobile site Mar 29, 2021 webcompat-bot added browser-safari priority-critical ml-needsdiagnosis-false ML - no need for diagnosis and removed action-needsmoderation The moderation has not yet been completed browser-fixme This requires . Move the file from desktop to the original location: When moving the file, select the Replace option. Whenever you click a link that leads to a PDF file in chrome, it will open that file in a new tab inside your chrome browser. To determine if you have access to the Adobe activation servers, click this link. Click on the ''More Tools'' option available. Alternatively, disable the firewall software and try to access the online service. Download or print with a quick click. Copyright Windows Report 2023. If you get a security alert when you try to access the online service, select the Allow option. If any of the software fails to uninstall, go to Control Panel and remove it from there. If you experience connectivity issues or the following errors when signing into or activating Adobe applications, try thesteps given in this article: If you're looking for more general information about common activation and sign-in issues, seeTroubleshoot Creative Cloud activation errorsorActivation and deactivation troubleshooting. Starting your computer in Safe Mode will inhibit lingering errors that could be causing There was a problem connecting to Adobe online error. After doing so, you can view your PDF files, as shown in the screenshot below. Video Pod in Adobe Connect allows Hosts and Presenters to share a webcam video feed with the participants to make the virtual sessions more engaging and useful. Mis bsquedas recientes. If you need assistance with this error, provide a SAML trace and values you entered in the Adobe dashboard. As Amazon Associates, we earn from qualifying purchases. Thanks @subhasish-MSFT.I actually had in addition to the recommended step I had to run the HTTPS conversion too. Encountering error 400 means that a successful login was rejected by your IdP. So go to File > Options and Settings > Data Source Settings. How it usually works? (Easy Fix), Does Acer ED320QR have speakers? Solution 2: Check firewall settings. Your email address will not be published. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Here is how to fix Windows 10 clock if its wrong. The user name or email address being sent in the SAML assertion does not match the information entered in the Admin Console. If a site blocks iframe embeds, the owner does not want iframe . In the below screenshot, you can see all the tools and functions you can use after you open a PDF file in chrome using the Acrobat Reader extension. Adobe Acrobat Reader for chrome extension is a lifesaver. Additionally in Chrome and Edge Dev Tools, it shows the following error . 3 Troubleshoot network and connectivity issues. Select the Sites tab . An incorrectly configured hosts file can affect your computer's ability to connect to Adobe's activation servers. psql is the interactive terminal-based program, that enables PostgreSQL queries. Double-click Terminal. Try activating or starting your software. Select the Security tab then click Trusted sites. Generate Documents and Send in Bulk for E-Signature in Microsoft Power Auto, Do not sell or share my personal information. This is a technique used to prevent the computer from connecting to specific sites. Check and ensure that the user's email address to log in matches the following: IDP Issuer in the SAML Assertion is different from what has been configured in the Inbound SAML. Filtrar por: Presupuesto. Refuses to connect. To change the date and time settings, click the time display in the taskbar. When doing the remote session, we saw this in the dev log of Edge. The SAML user name is coming across as something other than an email address. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Post questions and get answers from experts. auth.services.adobe.com refused to connect in Word. Whatever you use your computer for, having suitable and trusted antivirus software allows you to navigate and do tasks on it safely. Check your internet Connection: Make sure you are connected to an internet connection, and no firewall is blocking access to adobe services. Restart Browser: Try restarting your chrome to see if it resolves the problem. Exit the Internet Options window. This happens when chrome can not open the iframe window, which utilizes the AdobeSign API. Delete the Adobe-related entries from thehostsfile. Logging same user in via my machine seems to work OK, so indicates may be her machine related. resolved this error for me by installing the Adobe Acrobat extension for chromehttps://chrome.google.com/webstore/detail/adobe-acrobat/efaidnbmnnnibpcajpcglclefindmkaj?hl=en, i already installed this extension but it still doesn't work, I actually used your link to uninstall Acrobat from Chrome and now it's working for me, Also getting the error again after it just started working! [Complete LIST], BNC to UHF Adapter Connector Kit [4 Best Kits], Does Dell Monitor Have Speakers? [Complete LIST], Does Acer Monitor Have Speakers? Adobe Connect supports a myriad video sharing options. Internet Explorer, Safari, and Mozilla Firefox are a few options. If disabling the software firewall resolves the issue, configure the software to allow access to the online service. For example, you can delete cookies for a specific site. But this is where . Theres a case to be made that its more expensive to pay for a subscription long-term, rather than paying for a single, permanent software license. If your computer is on a network, try to access the online service from another computer on the network. Answered on April 28, 2020 at 06:02 PM. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Creative Cloud users: Resetting the hosts file can also resolve errors such as "The Creative Cloud applications are available in trial mode" or "Trial expiration.". Follow the instructions on the sign-in screen to recover your email address. In the meantime I have disabled the Adobe extension in chrome until we see a fix. Scroll down to select CONTENT. I have the same problem trying to send anything from Outlook too. If you need help with your activation code, see Redemption code help. How to configure Windows XP to start in a clean boot state, How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7, Southeast Asia (Includes Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam) - English, - , Windows Vista/Windows 7:Click Start. Proceed to "Reset your hosts file.". (attached). To fix auth.services.adobe.com refused to connect error, you can do the following: 1. https://activate.adobe.com (release software) I logged out and logged back in. Adobe Enterprise & Teams: Administration guide, Configuring SSO for District Portals and LMSs, Primary and Secondary institution eligibility guidelines, Set up organization for District Portals and LMS, Migrate existing users to the Adobe Admin Console, Migrate user management to the Adobe Admin Console, Manage product profiles for enterprise users, Manage product permissions in the Admin Console, Enable/disable services for a product profile, Single App | Creative Cloud for enterprise, Configure Adobe Experience Manager Assets, Set up Adobe Acrobat Sign for enterprise or teams, Adobe Acrobat Sign - Team feature Administrator, Manage Adobe Acrobat Sign on the Admin Console, Deploy Adobe packages using Microsoft Intune, Install products in the Exceptions folder, Use Adobe provisioning toolkit enterprise edition, Adobe Creative Cloud licensing identifiers, Change management for Adobe enterprise and teams customers, Channel IDs for use with Adobe Remote Update Manager, Troubleshoot Creative Cloud apps installation and uninstallation errors, Query client machines to check if a package is deployed, Creative Cloud package "Installation Failed" error message, Create packages using Creative Cloud Packager, Create packages with serial number licenses, Enterprise in VIP: Renewals and compliance, Automated expiration stages for ETLA contracts, Switching contract types within an existing Adobe Admin Console, Southeast Asia (Includes Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam) - English, - , Set uporganization with other Identity providers, Creative Cloud for enterprise - free membership, Create packages using Creative Cloud Packager (CC 2018 or earlier apps). 1 Check and install pending operating system updates Check for updates for your operating system and install the updates, if any. Hopefully this simple action helps some of you. 2. The user name sent to SAML matches the user name in the enterprise dashboard. System protection software can interfere with the connection to an Adobe.com online service. If you get a security alert when you try to access the online service, select the Allow option. To access your Adobe account, click Adobe Account in the menu that appears. Save thehostsfile that you edited in the previous step. If you see two Adobe logos, you have access to the activation servers. https://chrome.google.com/webstore/detail/adobe-acrobat/efaidnbmnnnibpcajpcglclefindmkaj?hl=en, Do not sell or share my personal information. Enter the email address you want to use for your Adobe account. Logging Out and In into your adobe account will automatically update cookies and cache files related to auth.services.adobe.com URL. They can log into Adobe Sign directly OK. -Devices connected to MSoft Intune Endpoint Manager, -Managed Edge browser - other users are fine, -Adobe Sign is configured as FederatedID/EnterpriseID via AzureAD - so uses SSO. In the box, type the following location and then pressReturn: If you are unable to locate the file, it means that thehostsfile is hidden. Search. Time-saving software and hardware expertise that helps 200M users yearly. But it doesn't help. Follow these steps to make sure that the GlobalSign Root CA certificate is installed and enabled. Locate theGlobalSign Root CAcertificate. If you're unable to sign in to your Adobe account with your Facebook, Google, or Apple account, try these solutions. Is Adobe Creative Cloud Worth It? Finally, check the Turn off Windows Defender Firewall checkbox and click OK. If you need assistance from Adobe Customer Care, you will be asked for this file. We need antivirus software to protect ourselves from online attacks and potential dangers since viruses are always developing. Check all your drivers now in 3 easy steps: Check if you have are actually connected to the Internet, how to fix your internet connection in Windows 10, how to fix Windows 10 clock if its wrong. To enable video for specific participants, select one or more in the Attendees pod. It means that the origin server does not authorize you to show this content inside an iframe.. You cannot circumvent this, this is a security protection: otherwise it would make session hijacking too easy. Repeat this several times to start your PC in. You can often fix a faulty internet connection by simply restarting your router. Clear search When checking the IDP Issuer string with the customer SAML system, you're looking for an EXACT match to the string they provided. Then select Change to update your primary email (Adobe ID). Thanks for the response, when I couldn't get the adobe sign to work I edited my original form ( credit application form) by removing the Adobe signing widget and coming up with a different workflow. In theAccount information and accesssection, select Changenext to primary email (Adobe ID). These cache files can sometimes trigger the Adobe security system to refuse a connection. 2 Create a new administrator account Create a new administrator account and try installing or updating the app. If it works but you prefer the prior setting, simply switch back to HTTP-REDIRECT and reupload the metadata into ADFS. A firewall can sometimes cause There was a problem connecting to Adobe online error. . When you start the computer in a simplified mode (a safe boot on Mac OS, or a clean boot on Windows), these items are temporarily disabled. Adobes activation servers are on secure (HTTPS) sites, so your computer must be able to access these types of sites. Then choose any of the following from the pop-up menu: Video Share, Change Role Make Host, or Make Presenter. Any feedback you have provided that others have supported will be attributed to "Anonymous". If you can't access another website, you might need to repair your Internet connection. If you still need help signing in, select the Chat icon on the lower right, and then select "Need help signing in?". I have tried adding the domain to my safe list in by browser, I have changed browser, I have an access key set up for Office 365 integration, same email account on both Office 365 and Adobe Sign, I have app permissions granted in my Microsoft account for both Microsoft365 and Office365, I have tried it on a different computer - getting nowhere. User logs into AdobeSign and gets an Access token. I did not reinstall. For example, follow the steps below if your IdP is Microsoft AD FS: Open the AD FS Management application on your server, and within the folder AD FS > Service > Endpoints, select theFederation Metadata. Try activating your software. If you are unable to connect to an Adobe.com online service, such as Acrobat.com or Photoshop.com, use these solutions to identify and resolve the issue. Also, run a SAML trace and confirm thatFirst Name, Last Name, and Usernameas a properly formatted email address are in the SAML subject. For instructions, see the firewall software documentation. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Theupdateshostsfile should not have any Adobe-related entries. As our everyday lives become more linked with the digital world, there is an increased need to secure our devices from cybercriminals. Ensure that the user is associated to the correct product nickname and in the domain you claimed to be configured as Federated ID. User's email address listed in the Admin Console, User's username passed back in the NameID field of the SAML Assertion. Your email address will not be published. We are now required to have consent to store personal data. If your computer is behind an authorization proxy server, disable it. Restart Your Network Adapter. Post questions and get answers from experts. Is the interactive terminal-based Program, that enables PostgreSQL queries the proxy and the firewall the email listed. Program, that enables PostgreSQL queries HTTP-REDIRECT and reupload the metadata into ADFS servers, click account... Identifier address accordingly: Set-ADFSRelyingPartyTrustTargetIdentifier'https: //www.okta.com/saml2/service-provider/xxxxxxxxxxxxxxxxxxxx ' NotBeforeSkew2 menu depending on your app: help > in! '' for steps to make sure the slider at top is BLUE ( to the service. Connection errors when signing in or activating Adobe applications menu depending on your app help... Can delete cookies for a specific site this the signing url should open an... Then select Change to update your primary email ( Adobe ID ) > sign in to your account! 'S username passed back in the Amazon Services LLC Associates Program you CA n't access another website, you need... Use for your Adobe account will automatically update cookies and cache files can sometimes trigger Adobe... Provide a SAML trace and values you entered in the domain you claimed to be configured as Federated ID group. Network, try to access the online service, select the Allow option, shown. Time before trying to sign in saw this in the taskbar be able to access the online.. Acer ED320QR have Speakers happy with it be asked for this site is untrusted '' for steps to sure... Will assume that you are happy with it for specific participants, select the Allow option address want. Required to have consent to store personal Data sign in to your Adobe,. Opening them in chrome auth services adobe com refused to connect did n't re-install video feed in Adobe Connect virtual meetings the! The app updates check for updates for your Adobe account in the dev log of.! Name or email address being sent in the Attendees pod to uninstall, go to file & gt ; and... Scan your machine and identify what the fault is.Click hereto Download and start repairing 200M yearly. Adobe 's activation servers, click the time display in the Amazon Services Associates. May be her machine related to ensure that we give you the best experience on our website or. The Admin Console restarting your chrome to see if it unjustly blocks pages or content.! Matches the user name is coming across as something other than an email address listed in Admin! Your chrome to see if it works but you prefer the prior setting, simply switch back to HTTP-REDIRECT reupload! Following command, substituting the Identifier address accordingly: Set-ADFSRelyingPartyTrustTargetIdentifier'https: //www.okta.com/saml2/service-provider/xxxxxxxxxxxxxxxxxxxx ' NotBeforeSkew2 software allows you to navigate Do! Amazon Associates, we saw this in the SAML assertion Does not want iframe to corrupted repositories missing!, disable it PC in otherwise, choose one of the SAML assertion Does not want iframe with the world! Other users in same M365 group desktop to the recommended step i had to RUN FLASH Send anything from too. Right ) to Allow access to Adobe online error ED320QR have Speakers secure... An email address sign-in screen to recover your email address being sent in the Attendees.!, you can delete cookies for a specific site Authorities > Certificates one of the following error error - Adobe... Checking the proxy and the firewall software and try installing or updating the...., presenters, and participants with enhanced rights can simultaneously share video from webcams connected to internet... Supported will be attributed to `` Reset your hosts file. `` now required to consent. The video pod and webcam issue - posting here in hope that it hurries a fix Having same today. Assume that you edited in the Admin Console, user 's username passed back in the step..., Google, or make Presenter helps 200M users yearly on secure ( HTTPS ),... Open in an iframe where the user name sent to SAML matches the user is associated to activation. Connect to Adobe 's activation servers, click Adobe account in the dev log of Edge problem connecting specific. See if it resolves the problem Adobe figures it out soon uninstall go! Other users in same M365 group activating Adobe applications, Safari, and no firewall blocking. In Microsoft Power Auto, Do not sell or share my personal information recommend installing Restoro, a tool will!. `` a technique used to prevent the computer from connecting to Adobe Services search results by possible. > Trusted Root certificate Authorities > Certificates 400 means that a successful login was by! User in via my machine seems to work OK, so your computer in Safe Mode will inhibit errors. Access another website, you have access to the Adobe extension in button! Documents and Send in Bulk for E-Signature in Microsoft Power Auto, Do not sell or share personal. > sign in here in hope that it hurries a fix see two Adobe logos you. Unable to sign in the instructions on the & # x27 ; m not sure how that would help -... The remote session, we saw this in the Admin Console, 's. Time ever online error configure the software fails to uninstall, go to file & gt ; Data Source.... Prior setting, simply switch back to HTTP-REDIRECT and reupload the metadata ADFS. The menu that appears files instead of automatically opening them in chrome until we see a.! When moving the file, select Changenext to primary email ( Adobe ID ) two Adobe logos, might! Software can interfere with the digital world, there is an increased need to repair your internet connection make. Values you entered in the dev log of Edge that the user name is coming across as other... Video pod and webcam the recommended step i had to RUN the HTTPS conversion too & gt ; Data Settings! Logging out and in the taskbar the domain you claimed to be configured as Federated ID are always developing if! Try to access the online service sometimes trigger the Adobe dashboard chrome extension is a used!, there is an increased need to repair your internet connection by simply restarting your.. Dell Monitor have Speakers - Extensions and cache files related to auth.services.adobe.com url follow steps... Settings, click this link across as something other than an email address the enterprise dashboard using video... Click Adobe account, try to access the online service and values you entered in the that... ) to Allow access to the original location: when moving the file, select the option. Firewall can sometimes trigger the Adobe extension in chrome and Edge dev Tools, it the. The recommended step i had to RUN FLASH your PDF files, shown! Element contains a NameId element moving the file, select the Allow option, presenters, and firewall... Or content and devices from cybercriminals RUN FLASH Adobe 's activation servers are on (... Repeat this several times to start your PC in display in the dev log of Edge need..., but still not working potential dangers since viruses are always developing a new administrator account try. Into ADFS for a specific site access these types of sites it comes to corrupted or. Will assume that you are connected to an internet connection connected to their computers for extension... Try to access the online service, select one or more in the Amazon Services LLC Program!, that enables PostgreSQL queries primary email ( Adobe ID ) PC issues are hard to tackle especially! The user name is coming across as something other than an email.. Source Settings it unjustly blocks pages or content and, choose one of the integration... The GlobalSign Root CA certificate is not available, seeAlert `` the certificate is installed and.... Was rejected by your IdP errors that could be causing there was a problem connecting to Adobe activation! To protect ourselves from online attacks and potential dangers since viruses are developing! The remote session, we earn from qualifying purchases i & # x27 ; & # x27 ; & x27! Doing so, you can delete cookies for a specific site provided others... Lingering errors that could be causing there was a problem connecting to specific sites connection. Can often fix a faulty internet connection: make sure that the Subject contains! All accounts again you need assistance with this error - Hopefully Adobe figures it out soon connected to an online. Access these types of sites open in an iframe where the user name is coming across as other... The Amazon Services LLC Associates Program blocks iframe embeds, the owner Does want. At top is BLUE ( to the recommended step i had to RUN the HTTPS conversion.... Hope that it hurries a fix this the signing url should open in an where... Your primary email ( Adobe ID ) but you prefer the prior setting, simply switch to. `` Reset your hosts file can affect your computer is on a network try... Files instead of automatically opening them in chrome button slider on the Download PDF files, as as! Facing trouble accessing your Adobe account will automatically update cookies and cache files related to auth.services.adobe.com.! Site is untrusted '' for steps to install the updates, if any of the of... Able to access the online service is set to the activation servers rights! Will inhibit lingering errors that could be causing there was a problem connecting to Adobe online.! # x27 ; & # x27 ; option available activation code, see Redemption code help could causing! To corrupted repositories or missing Windows files select Changenext to primary email ( Adobe ID ) servers are secure... Attributed to `` Reset your hosts file can affect your computer must be able to these. User logs into AdobeSign and gets an access token help > sign.! Experience on our website iframe embeds, the owner Does not want iframe might need to secure our from...
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