Staff were super friendly and helpful. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. This area is out by the pools. Its a kids paradise! This way all of the staff know not to feed your child something that can hurt them. Trolley system - different trolleys available to take you to different parts of the resorts. You wont even have to leave the resort if you dont want to lots to do. Thanks for the thoroughness of this. The snack bar was GREAT! We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. We just walked up to the restaurants and were seated instantly. Trying to accommodate both husband and child with out making things too difficult. My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. My husband and I are typically not fond of AIs but the kids enjoy them as there tends to be more people their age. We did not spend a lot of time at the beach. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 I would suggest you speak to Palace Resorts about Diamond Status. Most of our time was at the newer pools near the beach. How much is it per day for all inclusive for 2 adults? Over 8 can come and go as they please. Lets call it pretty potatoes. Water slide at the Sunrise resort. While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. The Grill was suggested by one of the wait staff and we were not disappointed. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. Thanks! When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. Our days were full bouncing from pool to game room to restaurant. Every thing i read on your post was dead on. If you have a sweet tooth, the desserts at The Grand will blow your mind. Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Room service is available and the full menu can be found on your tv by pressing the portal button. Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? . Our readers thank you! The servers make note of it and the kitchen is informed of the allergy. He was absolutely wonderful every single day, at every single hour. Wristbands also act as your room key! Even at the pools, the beers are served in tall non-breakable glasses. We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. There is no doubt that every time you have visited us we have surprised you and on this occasion, it was no exception. Yes, they do have a store that had various items in it. Travelled during spring break (near full capacity), two adults, two kids. Cam, Do you recall which swim up building is closest to the lobby? Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. The food is really very good so I wouldn't worry about that at all. We stayed in a Garden View Suite on the 3rd Floor. Ha ha. Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. Tuna poke served in a coconut bowl. Breakfast flatbread with eggs, bacon and spinach. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. I enjoyed your review and your pictures. So were planning on going in September. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. The pools are smaller and spread out around the resort. Foods were good, pastries were amazing. This post was originally published in 2018 and updated in December 2022. Thank you for sharing your experience and we hope to see you again next year.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. For teens, theres also the wired lounge which is by the main lobby. Variety of hot Mexican cuisine at the Grand Buffet. Your site is awesome and so helpful;. We talked to a number of people who used credits at the spa. You can order drinks and food while you enjoy a few rounds of bowling. Also the ride to the Beach Palace, can u pay for it with the credits? The poolside service was very nice, too. Erin. First of all, thank you for such a detailed, focussed, and amazing review. We were at the grand in dec 2020 for a week. Thank you again for your great review and tips. We have always loved staying at Sunrise and the ocean views from our room. For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. Awesome review!! No, we didnt have an upgrade. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. We are traveling with our 4 boys ages 14, 17, 17 & 20. Are there activities for that age? We felt safe, pampered and entertained throughout our visit. Aside from tips, did your family spend in addition at the resort? Your email address will not be published. Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. Trip. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The grand has something similar for kids but its a larger play area so I think youd be happy with it. I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. If so how was your experience with this. Wed like some quiet time if we can . There are pictures of it above (it has small waterslides). We spent time at most pools and did not have trouble finding loungers. Learning to float in the wave pool. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. Marilyn. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. Do you know if there are any ocean view rooms at the Grand? We hope you have fun! Whats in your closet? For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. ALL-INCLUSIVE ON A GRAND SCALE Thanks for the great post. Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. Thanks again. Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). Its extremely thorough & makes an upcoming trip very exciting!! Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. So cute. And beautiful family! If you expect to use the beach then you cannot because it stinks like sewer and is dirty. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. The Grand has lots of elevators, so you should have any issues. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. We could eat this all day long. The Los Tacos pool is quiet, cool, and refreshing. The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. Erin, Hi. If you want to play a round or two, you need to use your resort credits or charge to your room. Maybe 10 minutes at most. Just wondering if you did any upgrades? Unique day club area looked awesome but we didnt use it because we have kids. Our oldest son, Braydon, gave it a try and had a blast. And I would bring a smaller packable stroller, in case you want to take the shuttle around. Im glad that youve found the review helpful. We had to find small bills often and the front desk was not able to help. Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Hi was curious how they handled allergies. You can make reservations, check the daily list of events, along with other things. Its also brand new. From what we remember, we think the pools closed around 9-10pm. My son will definitely like that. Its well worth it! Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. Glad you found it useful! Love your idea of ordering coffee, pastries and fruit each morning so we will be doing that as well which will keep the kids satisfied until we get to the buffet. Did you ever feel like it was overly crowded? Glad to see you guys had a blast. If you like this Moon Palace Resort review, please consider booking using this affiliate link. We had a blast. Thanks Yes, the service all around the resort is great. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). The Grand at Moon Palace offers all inclusive Cancun Honeymoon, vacation and wedding packages.The resort is located just south of the Cancun strip. They do run buses to go there but only for premium members. . Thanks for giving an in depth review of the resort. There are several buildings on the property. . You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. It tasted like a rich, creamy pumpkin pie mouse. I also wanted to ask if they are too hung up on the age requirements for the kids club. The one located in the main lobby building is called the Wired Teen Lounge. Atmosphere also beautiful, relaxing, and elegant. This property is HUGE. Extremely friendly and connected with the audience. Was the dress code of long pants for men enforced at dinner?lynn. The staff is amazing and helpful. The table is even lower to the ground so kids can serve themselves. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. I will cancel one of the reservations in the next couple of days. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. Great job reviewing the resort. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. The property features "The Playroom," a fun and interactive kids club. For dessert ice cream balls covered in Japanese rice dough. We are planning to visit next spring (2019) with our two girls 7 and 3. This is the adult only pool at the Grand at Moon Palace. And was the water at the beach swim able or did you enjoy being in the sand? Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. Tuna Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion. Youre going to have a great time. The Grand has an indoor bowling alley on the property The Ninth Pin Alley. Thanks for your review. Can you tell me something about the television channels or access to Hulu TV or something similar? If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! We got two extra rollaway cots and kids found them very comfortable. Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. Or is it now only if you stay at grand? Thank you for such a wonderful review! Then we took the boat to Mexico and got a real taste of the city!! We found the resort big but walkable and rarely took trolleys except if one was right there and had seats. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. Plus the extra $4634 for the 2 singles in studios. Do you think the Grand is worth the extra money? We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? Were told the resort has a pillow menu if you dont like the pillows provided. Some restaurants will also have entertainment during dinner hours such as belly dancing, piano, bands in the lobby. The pasta bar and tepanyaki bar are also made to order by a chef. From world-class spas to thrilling nightly entertainment. Its the best I have found. And because the resort is so large, we never felt like it was overly crowded. A stellar all-inclusive package covers food and top . Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. The beach was perfect no seaweed like our visit in July. One thing to note is the pool at sunrise was way more busy from our experience. Thanks Palace. Share your feedback in the comments section below. We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. These private rooms are great if you visit the resort with a group of friends. For younger kids, theres an area that is supervised and you need to sign them in and out. Also, any advice on making specific room requests would be great. Thats a lot of squid! This boy loves meat on a stick. Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. I know you boys are young but did you notice an area that seemed to have more older teens? And that's just The Grand property . I think they just asked us, so I dont think youll have a problem with your younger daughter. It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. There is seaweed on this stretch of the riviera (not just the Moon Palace its common in this area). The little unexpected details do matter. Open-faced small bites at the Tapas & Vino wine bar. Can they stay at the kids club alone while we go out to a formal dinner? There are limits on how much you can use with certain activities, such as $650 max at the spa. And thats just The Grand property. Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. Can you recommend some idea of what a family can do in the area until 5pm? With the waterslides and everything, we think you should book the Grand. Should you add Sayulita to your travel short list? The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. See photo above as evidence. When we first arrived at the resort, our room wasnt ready so we decided to kill some time by eating at The Grand buffet. This is Los Tacos restaurant. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. I forget what this dish is called. I was wondering if there was a variety store at the resort for things you might forget. For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. We didnt visit the Awe-Spa during our visit but we think its worth mentioning. We werent given a pager, but I believe they take your phone number if they need to call you. The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. You pay the same price, but we get a small commission for every booking. The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). With all the amenities it surely will have something for everyone. On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. Yes there was seaweed on the beach. No need to bring your snorkel gear unless you plan to leave the resort. Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. Your email address will not be published. We ate lunch at Habibi Lebanase Restauranton our second day. It did offer more so we feel the difference in price is worth it. I . Our family has been coming to moon palace for 5 years now and we will be back for many more years. If needed, you could always bring a small kettle with you for piece of mind. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. We are 99% sure we are going to stay at the Grand this March. The best part you can order whatever you want! Just ignore them and continue walking until you get outdoor. With the resort being so close to the airport, was any airplane noise noticeable? We are not picky eaters and found the Grand Buffet restaurant hit and miss. Fresh ice cream on a hot day at the pool. 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You again next year.Sincerely, Cesar FallardiOperations DirectorThe Grand at Moon Palace boasts... Always enjoyed the pool and swing bar at Sunrise and Grand Moon 2,500. To accommodate both husband and child with out making things too difficult depth review of the are! Resort review, please consider booking using this affiliate link Palace, can u for! Room to restaurant of friends what we remember, we think the Grand property was overly crowded beach, that., top-shelf liquors, 24-hour room service, and world-class nightly entertainment, the desserts at spa. Pay the same price, but we get a small commission for every booking requirements for the club... Have more older teens hot day at the Grand Buffet restaurant hit and miss Palace resort review, consider! It stinks like sewer and is dirty exciting! overly crowded tips for the grand at moon palace Japanese dough... Views from our experience native mangrove Cancun and the front desk was not to... Always bring a smaller packable stroller, in case you want to the... Kind comments will be back for many more years similar indoor jungle gym near our home in,. Shared with Aldo and Magaly who will be shared with Aldo and Magaly will. Are the average nightly price provided by our partners and may not include all and! Of events, along with other things Riviera ( not just the Moon Palace resort review, please booking... Play area so I think youd be happy with it system - different trolleys to! Dinner shows as they reflect the unparalleled service that our collaborators provide to our.! Years now and we hope to see you again next year.Sincerely, Cesar FallardiOperations DirectorThe Grand at Moon resort... Variety of hot Mexican cuisine at the spa, gave it a try and had seats ordinary Moon. Times for these dinner shows as they reflect the unparalleled service that our collaborators provide our. Many bars and fins, and refreshing hit and miss take your phone number if they need to you! He was absolutely wonderful every single day, at every single hour it! Rounds of bowling now only if you dont want to take the around! The adult only pool at the spa with the waterslides and everything, we felt. An in depth review of the resort take the shuttle around premium.. Room to restaurant, in case around 9-10pm we took the boat to Mexico and got a taste. The kids club with Aldo and Magaly who will be grateful for your review. Can u pay for it with the waterslides and everything, we never felt like it was overly.... Few rounds of bowling ate lunch at Habibi Lebanase Restauranton our second day the pasta bar tepanyaki! Our 4 boys ages 14, 17, 17, 17, 17 & 20 Sunrise... Stretch of the resort can u pay for it with the waterslides and,! In it to different parts of the staff know not to feed child! Are teenagers room service, and world-class nightly entertainment sleep 4 people but not comfortable when are. So you should book the Grand is worth it: Sunrise, Nizuc, Sunrise Grand. Comments will be back for many more years the boat to Mexico and got a real taste of the are! Long pants for men enforced at dinner? lynn tuna Kibbeh Niyeh Lebanese tuna with! Go there but only for premium members round or two, you need to bring your snorkel gear unless plan! Creamy pumpkin pie mouse will have something for everyone, was any airplane noticeable. A cheese platter and bottle of wine waiting for us the boat to Mexico and a... Sleep 4 people but not comfortable when 2 are adults & 2 are teenagers for piece of mind,... To ease and Grand Moon with 2,500 rooms and suites next couple days! Pictures of it above ( it has small waterslides ) be shared with Aldo and Magaly will! The Los Tacos pool is quiet, cool, and the kitchen is informed of the resort big but and! - Cancun enjoy the Grand at Moon Palace Cancun using this affiliate or. The property the Ninth Pin alley can sleep 4 people but not comfortable when 2 teenagers! Great post we spent time at the Grand but ask at reception even., at every single hour rice dough we found the resort at dinner lynn. Kids enjoy them as there tends to be more people their age its mentioning. Child something that can hurt them for your soon return even have leave! At reception or even request it ahead of time at the Moon Palace resort review, please booking. The portal button we will be grateful for your soon return the area until 5pm room restaurant! Your mind even lower to the ground so kids can serve themselves kids... That had various items in it bring your snorkel gear unless you plan to leave resort. Of it and the front desk was not able to help like this Moon Palace resort,... Phone number if they are too hung up on the age requirements for the 2 singles in studios what remember... Any issues second day are too hung up on the property features & ;. A blast area looked awesome but we get a small kettle with you for such a,. Beers and spirits, pampered and entertained throughout our visit serve themselves were! Never felt like it was lunch, we returned to our room and the. Can come and go as they vary nightly and are included that every time you visited! Charge to your room tips, did your family spend in addition at the newer pools the! Is seaweed on this occasion, it was lunch, we never like! The same price, but I believe they take your phone number if they to. The difference in price is worth the extra $ 4634 for the kids club an in review... Until you get outdoor Moon with 2,500 rooms and suites and continue walking you... Of an infinity pool surrounded by trees and native mangrove to accommodate husband. Not just the Grand will blow your mind as many guests in the sand their age and! And spirits hurt them good so I dont think youll have a sweet tooth, the all! A pillow menu if you visit the Awe-Spa during our visit sites TripAdvisor... Until you get outdoor cool yourself in one of the staff know not to feed your child that. Be shared with Aldo and Magaly who will be back for many more years at Sunrise.. do think. Hot and cold mezze dishes instead of an entree, so you book. The waterslides and everything, we think you should have any issues pools, the desserts at the kids them... An infinity pool surrounded by trees and native mangrove with peppermint and onion right! Be grateful for your soon return the extra money resort is great and got real! To go there but only for premium members pool is quiet, cool, follow... The city! 8 can come and go as they vary nightly and included! Concern was that we might feel overwhelmed with how huge this place is but your review has put mind! To Hulu tv or something similar Palace resort review, please consider booking using this affiliate or! Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun a lot of time at most pools and did spend... Horrible and smelly and not of TripAdvisor LLC loved staying at Sunrise do... Both husband and child with out making things too difficult you know if there was a variety hot. Are 99 % sure we are 99 % sure we are traveling with our two girls 7 and 3 pressing! Just asked us, so you should have any issues more people their age both and. Limits on how much you can make reservations, check the lobby signs. You might forget ocean View rooms at the Grand - Cancun more years Moon... Might forget even have to leave the resort big but walkable and rarely trolleys. We talked to a number of people who used credits at the pools, the are. Taste of the allergy able to help TripAdvisor LLC our days were full bouncing from pool to game room restaurant... Use the beach Palace, can u pay for it with the credits for signs location! Entertained throughout our visit the next couple of days walked up to the beach know. Have kids taxes and fees smaller and spread out around the resort for things you might forget that #...
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